Company Overview TMart Operations I, LLC is a growing Dunkin'/Baskin-Robbins franchise operator that has expanded significantly since its founding in 2010. Today, we operate more than 70 locations across Wisconsin, Minnesota, and Michigan, with a continued focus on strong operations, employee development, growth, and delivering an exceptional guest experience. We are currently seeking an experienced In-Store Training Specialist to support training and employee development across our Dunkin' and Baskin-Robbins locations. This is a hands-on field position that spends the majority of the workweek inside Dunkin'/Baskin restaurants training, coaching, and supporting store teams. About the Role The Network Trainer oversees the successful execution of all training and development programs across their assigned region of restaurants (the "Network"). This includes developing and facilitating Dunkin'/Baskin-Robbins systems and tools, new product rollouts, food safety training, and programs specific to the TMart Operations Franchise group (dba Dunkin'/Baskin-Robbins). This role works closely with the Director of Training and Director of Operations to ensure management and crew across the Network are executing current standards and procedures consistently. What You'll Do Training & Development Support Dunkin' training based on the Culture Model, and help create a people-first culture in every restaurant Build and support training programs covering onboarding, e-learning objectives, team member training, classroom development, and certification through the General Manager level Teach and advance classroom material as needed, demonstrating competency in every restaurant position and full knowledge of recipes and assembly procedures Designate, set up, and follow up on Network Training Sites, ensuring all training systems are in place and used accurately

•reate training plans for each restaurant, in coordination with Regional Supervisor direction, ahead of or following class attendance Manage Learning Records for every team member in the Network Coordinate management training plans and follow-up on internal promotions; identify top performers, bench strength, and up-and-comers Support new restaurant openings, including training plans and an ongoing presence through opening weeks/months Operations & Compliance Ensure effective tools and systems are in place to roll out new products, systems, and processes efficiently Ensure compliance with franchisee policies and procedures (safety, assets, cash handling, etc.) Partner with the Prevention & Loss Manager on on-site audits and investigations as needed Prepare and distribute company communications related to training and process development Develop and implement processes that drive continuous improvement, simplifying them so they're easy to understand and apply at every level of the organization People & Hiring Support recruitment and hiring within the Network, including job fairs, initial interviews, and screening for management teams and new restaurant crews Maintain clear, consistent communication with Restaurant Managers and leadership Take on additional projects or business needs, as assigned Required Qualifications 5+ years of experience as a Restaurant General Manager, with exposure to company training programs Proven track record of developing people Proficiency in Microsoft Office, including PowerPoint Strong understanding of business financials, with the ability to teach P&L and related line items Ability to travel for up to a week at a time Excellent written, verbal, and technical communication skills Preferred Attributes Highly organized and comfortable with technology Strong work ethic and high integrity Guest-focused mindset Professional image and demeanor with teams and guests Ability to motivate, lead, and inspire individuals and teams through learning and change Alignment with TMart's leadership values Benefits 401(k) retirement plan with company match Health, dental, and vision insurance Life and disability insurance Employee assistance program Employee discount Flexible schedule Flexible Spending Account Paid time off Paid training Referral program

Pay:

From $60,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Referral program Retirement plan Vision insurance

Experience:

Restaurant General Management:

5 years (Required) Willingness to travel: 75% (Required)

Work Location:

In person