Technical Operations Trainer

• WHO YOU ARE
• The Technical Operations Trainer is responsible for developing, managing, and delivering comprehensive training programs that support the operations, maintenance, safety, and administrative processes of QTS regional data center facilities.

This role blends hands-on technical instruction with program management to ensure Facilities Operations team members are consistently trained, competent, and compliant—enabling safe, reliable, and efficient data center operations. Training programs are owned at the portfolio level, with shared administrative and delivery responsibilities across a remote training team. Each team member serves as the primary owner for designated programs, while collaboratively administering and delivering all programs regionally to support consistent execution and local operational needs.

• WHAT YOU WILL DO

• Program Ownership & Training Strategy (Portfolio-Wide)
• + Serve as the primary portfolio-wide owner for assigned training programs, including curriculum standards, training materials, governance, maintenance cycles, and continuous improvement.

+ Collaborate with the remote training team to administer and deliver portfolio-owned programs regionally, ensuring consistent learner experience while accounting for local operational needs. + Partner with Facilities Operations leadership across regions to assess training needs, identify skill gaps, and build training plans that support operational goals, safety, and compliance requirements. + Maintain program documentation, version control, and release communications to ensure training content is current and consistently deployed.

• Training Design & Development
• + Develop and maintain effective training materials related to the operation, maintenance, safety, and emergency procedures of data center facilities and support functions.

+ Create and update content covering key critical-environment topics including (but not limited to): + Electrical and mechanical systems + Telecommunications/connectivity + Fire protection/life safety + Environmental controls + Security, safety, and emergency response + Translate complex technical information into clear, learner-centered materials that support different learning styles and experience levels.

• Training Delivery (Classroom, Hands-On, and Digital)
• + Deliver instruction using a blend of classroom-based learning, virtual sessions, and hands-on practical training to familiarize technicians with equipment, programs, and procedures.

+ Utilize digital resources and platforms (e.g., LMS, Microsoft Teams) to support and scale training delivery, reinforcement, and learner communications. + Foster a supportive learning environment that promotes engagement, psychological safety, and active participation.

• Evaluation, Measurement & Continuous Improvement
• + Conduct ongoing evaluation and improvement efforts, including independent and collaborative reviews of training content and delivery effectiveness.

+ Collect, analyze, and act on learner feedback and stakeholder input to improve training programs, materials, and facilitation. + Monitor training outcomes and identify recurring performance gaps or operational trends that may require new training, refreshers, job aids, or process reinforcement.

• Certification, Compliance & Reporting
• + Track, schedule, and manage staff certification and renewal requirements; maintain accurate training and certification records.

+ Prepare regular reports and updates on training activities, completion rates, certification status, and key risks/areas for improvement. + Regularly review and update training programs to reflect changes in technology, processes, equipment, and compliance requirements.

• Additional Responsibilities
• + Maintain a high level of knowledge in data center facilities operations and QTS processes. + Travel up to 35% to support regional training and stakeholder engagement. + Perform other tasks as required to support Facilities Operations training effectiveness and readiness.

• WHAT YOU WILL NEED TO BE SUCCESSFUL

• + Minimum of
• 5 years of experience
• in operations and maintenance within a critical environment (data center, nuclear, power generation, or similar). Data center experience preferred. + Minimum of
• 3 years of documented instructional experience
• , technical training, or facilitation. + Demonstrated ability to manage programs in a matrixed environment—balancing standardization with regional execution.

• PREFERRED QUALIFICATIONS

• + 3+ years of experience creating and delivering technical instruction and/or structured technical training programs. + Bachelor's degree in engineering, information technology, facilities management, or a related field. + Certifications in training, instructional design, facility management, or related areas.

• KNOWLEDGE, SKILLS, AND ABILITIES

• + Excellent interpersonal skills with the ability to partner effectively across all levels of the organization.

+ Strong written and verbal communication skills, with the ability to convey complex technical information clearly. + Basic project management knowledge and the ability to manage priorities, timelines, and stakeholders. + Experience using learning technologies (LMS, collaboration tools such as Microsoft Teams) to support blended learning. + Strong organization, documentation, and administrative skills, including basic data entry and reporting.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits. This position is Bonus eligible. We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim. The "Know Your Rights" Poster is included here: Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088\_EEOC\_KnowYourRights\_10\_20.pdf) Know Your Rights (Spanish) The pay transparency policy is available here: Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information. It's exhilarating to find yourself at a pivotal moment in history— and even more so to be leading the way. At QTS Data Centers, we are proud to stand at the forefront of today's dynamic digital transformation. Our world-class data centers empower our customers' most strategic growth initiatives, positioning us as a global leader in digital infrastructure. As AI and cloud technologies fuel the demand for increased speed, capacity, and innovation, QTS has emerged as the global digital infrastructure leader. We are committed to connecting the globe for good. Driven by purpose and a spirit of innovation, we design, build, and operate some of the most advanced data centers worldwide. In addition to our cutting-edge technology, we are dedicated to sustainability, incorporating renewable energy solutions to minimize our environmental footprint and drive meaningful impact. As a proud portfolio company of Blackstone, QTS is uniquely positioned to achieve ambitious growth and innovation goals. At QTS, we are _Powered by People_ . Our team members are the cornerstone of our culture, innovation, and growth. They are mission-driven, resourceful, and committed to making a positive impact in the communities where we live and work. Together, we're achieving remarkable things and shaping the future of digital infrastructure. And we'd like to invite you to join us. In addition to a variety of benefit packages, QTS goes above and beyond for our employees: + Roth and Traditional 401(k) matching contributions with immediate vesting + Every employee is bonus or commission eligible + Generous PTO, Paid Volunteer Days Plus Floating Holidays + Stock Purchase Plan (SPP) + 11 paid Holidays Annually/Holiday compensation when worked + Pet and Legal Insurance + Q-Rest Sabbatical Program + Q-Anniversary Service Award Program + Parental Leave for primary and secondary caregivers + Military Benefits Package + QTS Charitable Matching Gift Program + QTS Scholarship for Employee Dependents + QTS Crisis Fund + Wellness Program + Tuition Reimbursement Program