Luma Support Specialist

State of Idaho Division of Human Resources The Idaho Division of Human Resources (DHR) is dedicated to supporting the public sector's most valuable asset: its people! As a partner in shaping the future of government service, we are committed to enhancing the employee experience at every stage - from recruitment to retirement - ensuring that the State of Idaho remains a place where dedicated public servants thrive and make a meaningful impact on their community. By joining the DHR team, you would serve as a trusted Luma Support Specialist, providing integrated and innovative human resources solutions. This classified position will operate under the guidance of DHR leadership and will be located at the Idaho Division of Human Resources in Boise, Idaho. About the

Agency:

To learn more about the agency this position will support, please visit the following links: https://dhr.idaho.gov/

Summary:

To evaluate organizational systems for effectiveness, and plan or design improvements in operations; bring into effect change through the project management; perform related work.

Responsibilities:

1. Stakeholder Consultation & Issue Resolution Serve as the primary liaison for assigned HRO groups by facilitating real-time consultation through Teams calls and chats. Analyze and resolve complex system, and process-related issues, ensuring alignment with statewide standards and regulatory requirements while identifying trends and recurring barriers impacting operations. 2. Program Oversight & Data-Driven Approvals Evaluate and approve Agency Action Data transactions by applying in-depth knowledge of system functionality, and compliance requirements. Monitor transaction trends, identify discrepancies or risks, and recommend corrective actions or process improvements to enhance data integrity and operational effectiveness. 3. Operational Support & Case Analysis Manage and resolve tickets submitted by HR and employees providing guidance that supports consistent and compliant outcomes. Track and assess ticket trends to inform process improvements and training needs. 4. Training Development & Performance Improvement Design and deliver real-time and onboarding training to HROs, supervisors, and stakeholders on system functionality and reporting. Assess knowledge gaps and operational challenges to develop targeted training solutions that improve performance and promote standardization across agencies. Provide consultative support to supervisors on complex policy interpretation with the Luma System. 5. Systems Documentation & Resource Management Develop, maintain, and enhance action guides, job aids, and resource materials to reflect system updates and identified process improvements. Ensure documentation supports operational efficiency, standardization, and user adoption across multiple agencies. 6. Quality Assurance, Auditing & Continuous Improvement Conduct ongoing quality assurance reviews of transactions and processes to ensure accuracy, compliance, and alignment with business rules. Identify process gaps and recommend enhancements to improve system performance and user outcomes. 7. Strategic Planning & Performance Alignment Lead and facilitate quarterly strategic meetings with assigned HR Officers to evaluate operational performance, identify trends, and align on short- and long-term goals. Utilize performance data and stakeholder feedback to recommend system enhancements, process improvements, and training initiatives that support organizational objectives.

Expectation:

Provide comprehensive support to assigned HRO groups across all system modules and functional areas, applying principles of program analysis, process improvement, and system optimization to enhance service delivery, ensure compliance, and drive continuous improvement.

Minimum Qualifications:

Good knowledge of: project management; organizational/business analysis and evaluation; process improvement methodology.

MQ Specialties:

Each position will require knowledge and experience in a specific program and/or with an automated system tailored to the specific position.

Benefits:

The State of Idaho offers a robust total compensation and benefits package, including but not limited to: One of the top 5 retirement systems in the Nation ( PERSI ) that offers a defined lifetime benefit at retirement 2 voluntary supplemental retirement plans including both pre-tax and Roth options Medical, dental and vision insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax 11 paid holidays Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) Paid parental leave Life insurance for self, spouse, and children Additional perks and discounts available through medical provider Public Service Loan Forgiveness (PSLF) Eligibility Employee assistance program Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html .•

EEO/ADA/Veteran:

The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (

TTY/TTD:

711), or email ada.coordinator@dhr.idaho.gov. Preference may be given to veterans who qualify under state and federal laws and regulations.