Customer Solutions Development & Training Specialist Husqvarna - 3.4 Olathe, KS Job Details Full-time 1 hour ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Parental leave Vision insurance 401(k) matching Qualifications Microsoft Word Employee onboarding Knowledge management Process optimization Standard Operating Procedures (SOPs) implementation Spreadsheets Writing skills Coaching ERP systems Performance feedback (performance evaluation method) Mid-level User training (technical support) Team development Customer service training (staff training program) Bachelor's degree Mentoring Developing new training programs Customer service knowledge base New hire orientation Telephone systems CRM system proficiency Process improvement planning Customer satisfaction improvement Online help documentation Cross-functional collaboration Process management Standard operating procedures (SOPs) 2 years Communication skills Standard operating procedures drafting Full Job Description Last date to apply: We are continuously accepting applications Customer Solutions Resource & Training Specialist Help the Customer Solutions team at Husqvarna Construction in Olathe, KS learn, grow, and deliver a better customer experience. You'll build practical resources, support onboarding and coaching, and help employees confidently transition to a new ERP system. What We Offer Competitive compensation Benefits, including medical, dental, and vision insurance at date of hire A 401(k) with matching and no vesting An employee purchase discount on Husqvarna products An education assistance program Paid parental leave Eleven (11) paid holidays Paid vacation and sick time What You'll Do Build Resources & Improve Processes (50%) Create and maintain an easy-to-use Customer Solutions knowledge base, including SOPs and work instructions. Partner with leaders across departments to document shared processes. Identify and help implement process and platform improvements. Train, Coach & Support the Team (50%) Support onboarding, nesting, mentoring, and retraining for Customer Solutions employees. Coach new team members on processes and the lines of business they support. Assess progress and share clear feedback with Customer Solutions leadership. Recommend training updates that improve quality and customer satisfaction. Help develop and deliver ERP training for impacted employees. Provide ERP guidance and support after go-live. Share regular trainee feedback with management and training partners to improve team effectiveness. What You Bring Strengths Organized, detail-oriented, and comfortable managing deadlines. Able to move quickly while maintaining quality. Collaborative and effective at working across teams. Skills & Knowledge Solid knowledge of ERP systems, Microsoft Excel, and Word. Understanding of Customer Solutions processes and call center operations. Experience with CRM workflow, call routing, and reporting. Solid written and verbal communication skills. Education & Experience Bachelor's degree or equivalent experience. 3+ years of customer solutions experience in a call center environment. 2+ years of training experience. Work Environment Office environment with frequent computer use. Daily, weekly, monthly, and annual deadlines. Why Join Husqvarna Construction? Make an impact employees and customers can feel. At Husqvarna Construction, you'll create practical resources, strengthen training, improve processes, and help our Customer Solutions team succeed through an important ERP transition. If you enjoy helping others learn and turning complex information into clear solutions, apply today. Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.