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M
Mastech
Learning And Development Specialist
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Job Description
Learning And Development Specialist at Mastech Learning And Development Specialist at Mastech in Springfield, Massachusetts Posted in 18 days ago.
Type:
full-time
Location:
Springfield, IL 62702 Position details ONSITE - must be willing/able/available to travel for the duration of the assignment No expenses covered Role Title (i.e., Architect, Developer, DBA, etc.) Onsite Implementation Support Required Skills Similar to trainers - knowledge and experience of SAP systems, experience providing post go-live support, experience delivery training/coaching services for new processes/technology adoption Preferred Skills Experience / knowledge of Child Support landscape Responsibilities Daily onsite support to state employees helping them navigate and leverage the new system, answer questions, providing, coaching, hosting drop-in office hours, reviewing training materials with end-users, helping end-users navigate other support materials and the online learning academy, identifying gaps in knowledge where new training/support materials are required or existing ones require modification, flagging end-user challenges to the command center and HFS leadership, identifying opportunities for enhanced end-user support