QA Training Lead

Position Overview We are seeking an enthusiastic and motivated Call Quality and Training Lead to support the onboarding and development of customer-facing teams. This role focuses on delivering engaging training, supporting new hires, and helping improve team performance through structured learning and quality practices. This is a great opportunity for someone who enjoys presenting, coaching others, and contributing to a positive team environment while growing their skills in training and quality. Key Responsibilities Assist in delivering training for customer-facing teams, including new hire onboarding Facilitate engaging training sessions using prepared materials and presentations Support new employees by providing guidance, answering questions, and offering feedback Help create and update training materials, presentations, and resources Follow established training plans and help ensure consistent delivery across teams Identify common knowledge gaps and share feedback with leadership Collaborate with the Coaching Specialist to support team engagement and morale initiatives Assist with tracking training progress and participation Support ongoing process improvements and quality initiatives Required Skills & Experience Basic understanding of Quality Assurance (QA) and Quality Control (QC) concepts Strong communication and presentation skills Proficiency in Microsoft PowerPoint Ability to work with a team and support multiple priorities Strong attention to detail and organization

Preferred Qualifications:

Experience with Salesforce (a plus) Familiarity with NICE systems or similar tools (a plus) Previous experience in training, coaching, customer service, or a related field Focus Areas Supporting effective and engaging training delivery Helping improve team consistency and performance Contributing to a positive and collaborative team environment Success Profile The ideal candidate is dependable, approachable, and eager to learn. They enjoy helping others succeed, are comfortable speaking in front of groups, and take pride in supporting team development and quality standards.

Req Benefits:

At Trinity Solar, you're not just starting a job-you're building a career path to success. We're proud to be part of one of the fastest-growing industries in the country, and we want you to grow with us. Here, you'll find a team that values your contribution, supports your development, and celebrates your success. When you join Trinity Solar, you'll enjoy: Competitive pay with opportunities to grow, Comprehensive healthcare coverage: Medical, Dental & Vision, Life insurance and employee assistance programs for peace of mind, Paid training to set you up for success, A generous paid time off (PTO) program to recharge and enjoy life outside of work (varies by role), Forty (40) hours of sick time annually, 401(k) with company match to invest in your future, Work-life balance that puts your well-being first. Join Trinity Solar and be part of a company where your career, your growth, and your impact truly matter.

Compensation:

$22 - $24 / hr