REVENUE CYCLE EDUCATOR

Location:

Samaritan Medical Center Department:

01.8524 SMC

ADMITTING

Pay Range:

$20.84 - $33.34 Care for our community, and your career. Position Summary Develops, delivers, and maintains comprehensive revenue cycle education, including orientation, competencies, refresher training, and downtime/playbook SOPs. Collaborates with QA, Supervisors, and departmental leadership to reduce errors, improve KPIs, and support system-wide standardization. Participates in a rotating business‑hour escalation schedule for training and competency needs.

Reporting Structure Reports to:

Director Core Competencies

Instructional Design & Facilitation:

Builds structured education programs emphasizing HEART Values, hands‑on demonstrations, micro‑trainings, workflow simulations, and competency assessments tailored to multiple learning styles.

Regulatory & Compliance Expertise:

Thorough understanding of Article 28, Joint Commission requirements, MOON/IMM, MSPQ, HIPAA, consent standards, and NAHAM principles.

Technical Proficiency:

Advanced knowledge of applicable programs including but not limited to: EMRs, AccuReg, Strata, Quadax, and payer portals; able to train both new and tenured staff.

Coaching & Performance Development:

Provides constructive feedback, reinforcement, corrective action support, and confidence‑building.

Instructional Communication:

Breaks down complex processes into clear, digestible steps and adapts teaching for high‑volume, high‑stress environments.

• Quality‑

Focused Mindset:

Interprets accuracy metrics and QA trends to develop targeted education.

Collaboration & Alignment:

Works closely with Supervisors, Leads, Analysts, and the Director to support standardization across Revenue Cycle units.

Documentation & Organization:

Maintains detailed training records, SOPs, version control, and curriculum documentation. Essential Functions Orientation & Competency Management

• Owns the full onboarding program, including days 1-90 and all ongoing competency validation.
• Maintains role‑specific competency checklists for staff including but not limited to: Registrars, Switchboard, ED Registration, Central Scheduling, and Casual staff.
• Conducts system access walkthroughs, workflow demonstrations, script practice, and scenario‑based training. Training Development & SOP Ownership
• Develops, updates, and publishes standardized SOPs, workflow maps, and quick‑reference guides.
• Creates downtime procedures and emergency playbooks for Samaritan operations.
• Maintains version control and ensures all materials are consistently distributed across shifts and locations.
• Builds new curricula in alignment with workflow changes, regulatory updates, or software upgrades. Remediation & Quality Improvement
• Supports department goals through measurable improvements in accuracy rates, POS/Copay collection, MOON/IMM/MSPQ compliance, and AccuReg performance.
• Partners with Analysts, Leads, and Supervisors to interpret QA trends and identify remediation needs.
• Performs focused re‑education on error trends, workflow inconsistencies, BAR documentation, and AccuReg requirements.
• Validates progress and documents improvement, targeting defined error‑reduction benchmarks within 60 days.
• Communicates unresolved concerns and ongoing patterns to the Supervisor and Director. Collaboration & Operational Alignment
• Develops training calendars with the Supervisor and Leads to support 24/7 department needs.
• Conducts routine huddles with Leads to reinforce consistency and identify emerging training priorities.
• Serves as the education liaison to Nursing, ED, Radiology, Lab, Revenue Cycle, and HR/Education.
• Supports training for new initiatives including software upgrades, workflow changes, and eligibility processes. Systems Training & Technical Support
• Teaches core and advanced competencies in Meditech Registration, AccuReg, verification workflows, MSPQ, and

MOON/IMM

documentation.

• Trains staff on payer portals, eligibility systems, Optum, and benefit lookup tools.
• Troubleshoots user errors during training and escalates system‑level issues to IT or designated departments. LMS & Documentation
• Manages attendance tracking, LMS assignments, completion logs, and competency validation records.
• Monitors required annual regulatory training to ensure compliance.
• Maintains documentation for group trainings, 1:1 remediation, and follow‑up outcomes. Key KPIs
• New‑hire competency pass rates.
• Error‑reduction outcomes for designated focus areas.
• AccuReg accuracy rates (initial, final, and resolution). Minimum Qualifications
• Associate's degree required; Bachelor's degree preferred.
• 2+ years of training/education experience or senior‑level Patient Access experience.
• Experience in curriculum design, facilitation, and SOP development; proficiency with LMS systems. Work Environment / Physical Requirements
• Office and classroom settings; occasional evening sessions to support off‑shift training.
• Standing presentations, computer‑based work, and extended periods of instruction.

Non- FLSA Classification Exempt (Hourly)

Work Shift:

FLSA7DAY- 8

Hours Day Shift (United States of America)

Position Hours:

80 Samaritan is an Affirmative Action/Equal Opportunity Employer. Women, Minorities, Disabled, and Veterans are encouraged to apply. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Please call our Recruitment Hotline at: 315-779-5236. Talk with our Human Resources Professionals about current opportunities within the Samaritan Health System. Exceptional care starts with exceptional people. At Samaritan, everyone's job is critical to the successful care of our patients. Be a part of an organization whose employees, medical staff, volunteers and students choose to spend their time here because they are dedicated, enthusiastic, truly care about making a difference…and are surrounded by over 2,500 others who feel the same way. Become part of an organization whose ongoing strategic planning drives our organization forward and sets the tone for future growth and development. Samaritan is a fiscally sound and stable organization. Thanks to the hard work and dedication of our medical staff and employees combined with careful management, our bottom line is strong, which allows us to provide stable jobs, and offer ever-improving quality of care. Enjoy the natural beauty of Northern New York, minutes from Lake Ontario and the St. Lawrence River. A safe community, low cost of living and minimal commute times mean more time for enjoying life outside of work. Exceptional, dedicated people, rewarding opportunities, an excellent compensation and benefit program, and the ability to shape healthcare in our community are some of the reasons to join Samaritan. In 1881, we began caring for our neighbors as the House of the Good Samaritan in a home with five beds. Today, Samaritan Health is a comprehensive not-for-profit health system. And as we've grown to meet the changing needs of our region, we've held fast to our community roots. At Samaritan, we've invested in the best medical talent, facilities and equipment to offer a full continuum of care close to home. That means our patients can spend more time healing and less time traveling out of the area for the care they need. As the largest hospital and the largest private employer in the region, the health of our community is our priority - in fact, it's our mission. That's why Samaritan invests time and resources to support local non-profit organizations and events. It's also why our people lend a hand to little league teams, churches and fundraisers—all to help Northern New York thrive.