Associate Trainer - Digital Brand Services, Global Readiness Team Wilmington, DE Hybrid Work Model Monday-Friday, 8am-5pm Overview The Digital Brand Services (DBS) Global Readiness Team is currently seeking an Associate Trainer for our Service area. We are looking for an individual with a passion for teaching others, and someone who can thrive in our fast-paced environment. This individual's primary responsibilities will include creation, delivery and maintenance of our Service Training programs. Accountabilities & Responsibilities Maintain expert-level knowledge in Service processes Full accountability and maintenance of the Service training programs Facilitate Service training to both new and existing team members Track and report upon training results at both the course and individual levels Create, deliver and evaluate new curriculum, as well as maintain existing curriculum Work closely with Quality and Leadership groups to evaluate training efficacy and identify future training opportunities Required Qualifications and/or

Experience:

Ability to facilitate live training sessions both virtually and in-person Capability to translate complex processes or information into actionable and understandable concepts at varying levels of the business Strong proficiency in Microsoft Office, including advanced Excel skills (e.g. pivot tables and VLOOKUP functionality) Key Behaviors and/or

Competencies:

Impeccable attention to detail Strong communication skills with the capability to command a room - virtual or in person Capable of creating an environment conducive to learning where individuals can learn and fail safely Innovator, looking for opportunities to improve training program and processes Preferred Experience Content creation across various media Documentation creation/management Experience coaching and/or delivering performance feedback #LI-CS1 #hybrid