The Customer Training Specialist position will be responsible for training new retailers on site and in a training room setting. This position will troubleshoot problems over the telephone and/or travel to customer sites for installation or repair of equipment. Travel will be a requirement for this position and may include overnight trips. This position reports to Training and Certification Manager. $1,000 Sign on Bonus II. Responsibilities/Essential Functions

• Provide initial training for all new retailer locations in training room setting and at retailer location
• Perform retailer terminal installations
• Provide certification assistance to lottery personnel
• Provide training program feedback
• Provide training assistance to all SGI Field Personnel
• Provide feedback on all field related issues and tasks
• Provide liaison services to lottery Area Offices and key lottery personnel
• Provide technical services to lottery retailers up to and including installation of lottery equipment
• Provide technical assistance to SGI facilities
• Provide preventative maintenance to terminals at lottery retailers
• Provide consumables (ie playslips, training materials etc) to lottery retailers
• Maintain a driving record in accordance with corporate policy
• Properly maintain a company vehicle including regular maintenance and general organization III . Position Requirements/Skills & Abilities
• Must have strong communication, group presentation and interpersonal skills.
• Training Experience or talking in front of groups of 5-10 people is a plus!
• Ability to convey thoughts, ideas and training materials to all participants.
• Bilingual a plus
• Excellent customer service skills.
• Ability to develop and maintain positive working relationships.
• Ability to lift and move up to 30 lbs.
• Intermediate computer software and hardware technologies.
• Ability to compile and analyze statistical information.
• Ability to quickly learn and understand new technologies.

Job Type:

Full-time Pay:

$18.25 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Work Location:

Hybrid remote in Pittsburgh, PA 15205