Lending Training Specialist

Primary Location:

4027 Lake Drive, Grand Rapids, MI 49546

Employee Status:

Full-Time Workplace Type:

Hybrid Who we are: At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

About this position:

LMCU is looking for a Lending Training Specialist, who will train new employees and continue to develop current employees on an as needed basis. They will work with the Director of Lending Education to create and implement curriculum for new Lending and Mortgage employees and help to enhance the overall development of Lending staff in various roles as necessary. The Training Specialist will ensure quality in all areas aligning with training for Lending and Mortgage staff and will serve as a subject matter expert. What you'll do: Contributes to the design, delivery and continuous improvement of the Mortgage New Hire training program. Supports ongoing learning opportunities across the organization as required by the organization's needs. Assists with the development and ongoing maintenance of teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer tutorials and reference materials. Delivers training sessions that motivate and engage attendees covering specified areas such as new hire training and compliance. Provide new employees with initial training on a variety of mortgage-related topics like credit reports, entering a complete and correct loan application, all aspects of mortgage processing, and using mortgage technologies such as AllRegs and LoanBeam. Will be considered subject matter expert (SME), providing assistance where and when needed for all mortgage staff, including but not limited to, encouragement of meeting department goals, refresher training, and providing consistent, structured assistance as employees assimilate into their new roles. Determines appropriate training content and method of delivery to close skill gaps. Assists employees with problems concerning "how to" perform specific tasks related to their position. Makes suggestions on improving work procedures, when appropriate. Studies/prepares independently to learn skills used to enhance training methods. Mentors employees needing additional support in performing their current role's responsibilities. Adhere to and champion our core values of curious minds, collaborative hearts, and continuous excellence. What you'll bring: 3-5 years of similar or related experience, including preparatory experience. Bachelor's degree or equivalent combination of education and experience. Strong interpersonal and communication skills, with the ability to build trust and credibility across all levels of the organization. Ability to handle sensitive and highly confidential information with professionalism and discretion. Proven ability to influence, motivate, educate, and advise others on matters of significance. Comfortable engaging in in-depth conversations with customers, team members, leadership, and external vendors. Demonstrated diplomacy and sound judgment when navigating complex or sensitive situations. What you'll get:

All Employees:

weekly pay and retirement savings options.

Full Time Employees:

comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement. To see a full list of our benefit offerings, check out this helpful guide! Have additional questions about the role? Email the Talent Acquisition Team at: Careers@lmcu.org. If you lack access to the internet or require an accommodation in the application process, please send your resume via mail to

P.O. BOX

2848, Grand Rapids, MI 49501-2848. LMCU is an Equal Opportunity Employer Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn't to generate profits for shareholders, it's to improve the lives of our members. LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one. As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development. We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You'll love working here at Lake Michigan Credit Union! LMCU is an Equal Opportunity Employer