Onsite Call Center Trainer

Onsite Call Center Trainer

ID 2026-55605

Category Human Resources Location :

Address 13700

Oakland Avenue Posting Location :

City Highland Park Posting Location :

State/Province MI Posting Location :

Country US Location :

Postal Code 48203 Position Type Full-Time Remote NoOverview This Learning & Development Specialist (Trainer) role will require onsite presence at our facility in the Detroit metro area.

The leadership opportunity will also require flexible availability between the hours of 7 AM and 1 AM along with potential weekend availability based on business need.

EQUAL OPPORTUNITY STATEMENT QUALFON

is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.

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//qualfon.com/join-us/ Responsibilities 1. Training delivery / facilitationDelivers training program to New Hires prior endorsement to NestingAnswers all questions in a timely mannerEnsures training rules and regulations are strictly followedProvides coaching on specific areas of the trainee 2. Setting of Training ExpectationsProvides overview of the training flow and encourages total participation and interaction3. Participation in Training DesignSuggests new ideas to improve training programs and delivery4. Training needs assessmentIdentifies problem or need of the trainees and the training program and seeks solutions to improve learning and overall performanceParticipates during program evaluationMonitors agent performance as a collaborative effort with the assigned mentor 5. ReportsCompiles training reportsKeeps training documents (quizzes, exam links and manuals) for internal and external audits 6. Meetings and ConferencesAttends calibrations, meetings and conference calls over the phone 7. Information Dissemination and Escalation Qualifications Bachelor's degree (BA or BS) from an accredited four-year college or university and three to five years of related experience. An equivalent combination of experience and education may be consideredActs as Subject Matter Experts on a specific area of supportPrior Training experience in a corporate call center environment is requiredPrior consumer banking experience preferred