Company :

Highmark Inc.

Job Description :

Job Summary Reporting to the Manager of Sales Development and Communications, you will play a pivotal role in driving strategic training, onboarding, readiness, knowledge management, and learner support initiatives for Internal Sales and External Vendor Telesales audiences, ensuring agents are fully equipped with the knowledge, resources, and support required for production readiness and long-term success. In this role, you will serve as the primary liaison for external vendor training programs—monitoring onboarding milestones, administering assessments, and evaluating trainer effectiveness. Simultaneously, you will support internal telesales onboarding, maintain robust knowledge repositories, and partner with sales leadership to optimize representative productivity and post-training success. Leveraging a comprehensive understanding of Federal Markets, you will also provide vital cross-channel backup support (Field, Retail, Broker) and lead the end-to-end development of training materials, job aids, and strategic communications to ensure seamless enterprise readiness and operational consistency.

Key Responsibilities External Vendor Oversight:

Act as the main point of contact for vendor training programs, monitoring onboarding progress, administering assessments, evaluating vendor trainer effectiveness, and ensuring compliance standards are met.

Internal Telesales Support:

Facilitate onboarding, readiness, and post-training reinforcement for internal sales reps; maintain knowledge bases and partner with sales leadership to identify training gaps and drive productivity.

Cross-Channel Training Support:

Maintain proficiency across all Federal Markets products, systems, and sales channels to provide backup training support, facilitation, and learner assistance during peak periods, staffing gaps, or special projects.

Training & Communication Development:

Partner with the training team and business stakeholders to triage requests, draft readiness communications, and design/maintain comprehensive training materials, presentations, job aids, and knowledge articles.

ESSENTIAL RESPONSIBILITIES

Plan, develop, and deliver a robust sales training curriculum to include: new hire training, account and lead management training, and sales effectiveness training. Effectively onboard all new employees within the Sales and Service organizations/departments to include sales tracking software training. Perform needs assessments and recommend opportunities for development, ensure planning tasks are executed on time, and facilitate the exchange of sales resources prior to training delivery. Collaborate with sales partners to ensure alignment of messaging and training rollout, communicate inconsistencies with direct management, and execute solutions that support overarching organizational sales strategy. Provide ongoing sales training support for strategic partnerships to more effectively advance sales goals through enhanced penetration and membership growth. Ensure packaging, education, and communication of business updates, policy changes, new product launches, and product changes have been implemented with the appropriate communication team. Other duties as assigned or requested.

EDUCATION

Required Bachelor's Degree in education, communication, marketing, instructional design, or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree Preferred None

LICENSE/CERTIFICATION

Required None Preferred None

EXPERIENCE

Required 5 years of experience with Training and Presentation Delivery and/or Sales to include: Experience in Microsoft Office and other applicable office applications Experience with Learning Management Systems (LMS) Preferred 3 years of Insurance Industry experience Experience with Articulate, Captivate or other eLearning development systems SKILLS Training design Training delivery Consultation Assessment Language Requirement (other than English) None Travel Requirement 0% - 25%

PHYSICAL, MENTAL DEMANDS, AND WORKING CONDITIONS

Position Type Hybrid - Pittsburgh, PA, Buffalo NY, Parkersburg WV, or Camp Hill PA Teaches / trains others regularly Constantly Travel regularly from the office to various work sites or from site-to-site Frequently Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required

Yes Lifting:

up to 10 pounds

Constantly Lifting:

10 to 25 pounds

Occasionally Lifting:

25 to 50 pounds

Rarely Disclaimer:

The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement:

This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company's Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee's responsibility to comply with the company's Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice