Remote Trainer
- Enforcement Mobile Tyler Technologies $41,986
- $80,000 United States, Texas, Plano 5101 Tennyson Parkway (Show on map) Apr 28, 2026 Trainer
- Enforcement Mobile Apply Online The Software Trainer is an important member of the implementation team who is responsible for providing training services to external clients and internal stakeholders.
The Software Trainer minimizes the resources necessary of the implementation team by reducing on-site training and empowering the client with working knowledge for configuration decisions, and in the Support Department as a properly trained client is less reliant on Support. Software Trainers can also have a direct impact on revenue by providing advanced-level training to clients through Virtual Learning Labs. This incumbent represents the Company to the client. By developing positive client relationships and successful client training, this position can also increase sales by providing positive references for future clients. Software Trainers are responsible for delivering training through new and creative solutions by utilizing their substantial industry and product knowledge with internal and external clients. Responsibilities
Prepare and deliver remote and onsite training services to new and existing clients
Prepare and deliver training to internal stakeholders
Continuously develop instructional delivery and presentation skills
Assess client progress and readiness to operate independently
Coordinate and complete administrative functions necessary to deliver and document training programs
Provide timely updates to the implementation and client support teams regarding client progress and preparedness
Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation
Uphold Tyler's core values by upholding superior service by committed teams, integrity in everything, intentional innovation and by exceeding client expectations
Perform other duties as required
Demonstrate proficient understanding of Tyler's software solutions and provide a high level of education to clients
Complete tasks independently/interdependently
Work effectively in a fast paced, team based, customer service-oriented environment
Communicate professionally and effectively, while focusing on adult learning methodologies, presentation techniques and course pacing
Exercise good judgement, discretion, and tact while working with clients.
Build rapport with the client staff while actively moving them towards independent operation
Understand the implementation processes, methods and deliverables
Ensure timely and thorough updates to the Tyler implementation team regarding client questions and issues that have arisen during training, as well the overall client readiness and preparedness to operate individually
Influence clients, through training and examples, to adopt Tyler approaches to fulfill functional requirements
Demonstrate proficient knowledge of the software's capabilities, tools, best practices and alternative solutions to meet the client's needs
Maintain a courteous, professional, and confident demeanor throughout the trainingprocess Location Remote Travel 75-90% Qualifications A minimum of a B.S. or B.A. degree or equivalent experience
Typically, a minimum of two-three years' experience as Implementation Trainer or equivalent industry experience
Passion for creating learning initiatives
Excellent written and verbal communication skills including conveying, documenting, preparing, presenting, and educating new ideas to various audiences (including management) on both technical and non-technical information
Ability to work effectively with all levels of the organization including senior level management
Academically capable and able to grasp highly technical information
Ability to interpret the client's needs and expectations of the software and customize, when possible, the training experience to display the software's ability to fulfill those areas
Excellent analytical and logical thinking skills
Knowledge and experience creating and executing on software test plans and reports helpful
Ability to quickly identify and resolve technical issues occurring on the training dataset and classrooms and assisting clients in classroom access and connectivity
Proven success record of influencing clients to meet their training expectations and therefore better preparing them for the implementation experience
Ability to identify and contribute to process improvement initiatives
Knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired
Experience in the following is a plus:
Training propriety software applications
Adult learning theories and practice
Strong Microsoft Office skills and related tools
Proven track record of successfully mentoring less experienced team members.
Ability to travel extensively
Valid driver's license
State-Specific Salary Range Disclosure Requirements Salary will generally fall between $41,986
- $80,000 before adjustment for geographic differences.
Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.
Apply Online Requisition Number:
2026-8856 #INDSS #LI-Remote #LI-NT1 Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.
