Training Specialist

Description:

Job Title:

Training Specialist Job Type:

FT Location:

Hybrid 3+ days in office (Charlotte, NC) Job Summary The Training Specialist is responsible for the development, delivery, and ongoing support of training programs. This role ensures internal teams are thoroughly trained on regulatory requirements, operational procedures, client service standards, and system functionality to provide accurate, compliant, and high-quality service to clients and participants. The position also supports external client training initiatives as needed. The Training Specialist plays a key role in onboarding new hires, reinforcing operational best practices, and maintaining up-to-date training materials in a highly regulated environment. The Training Specialist reports to the Training Manager. What You'll Do Training Delivery & Facilitation Conduct instructor-led (virtual and in-person) training sessions for new hires and existing staff on HSA, FSA, CDH, and COBRA administration. Facilitate onboarding programs, including foundational benefits knowledge, systems training, and customer service standards. Deliver refresher training and targeted sessions to address operational trends or quality gaps. Content Development & Maintenance Assist in developing and updating training materials, including presentations, job aids, SOP-based guides, and e-learning modules. Ensure training documentation reflects current IRS, DOL, ERISA, ACA, and HIPAA requirements, as well as internal procedures. Maintain knowledge base content and training resources within the Learning Management System (LMS). Operational & Systems Training Train employees on benefits administration platforms, including eligibility management, claims processing, contributions, distributions, reporting, and compliance workflows. Support rollouts of system enhancements, new processes, and product updates. Reinforce adherence to service level agreements (SLAs), quality standards, and audit controls. Compliance & Quality Support Partner with Compliance and Quality Assurance to incorporate regulatory updates and audit findings into training programs. Administer knowledge checks, assessments, and competency evaluations. Track training completion and maintain documentation for audit readiness. Maintain quality work that exemplifies and promotes our company's core values. Collaboration & Continuous Improvement Work closely with Operations leaders to identify training needs and skill gaps. Gather feedback from trainees and managers to continuously improve training effectiveness. Participate in process improvement initiatives and cross-functional projects. Perform other duties as assigned.

Requirements:

Who You Are An Individual with 2-4 years of experience in benefits administration, specifically HSA, FSA, CDH, and/or COBRA. An individual with 1-3 years of training, coaching, or instructional experience preferred. Experience in a TPA, benefits administrator, or health plan environment strongly preferred. Working knowledge of HSA, FSA, CDH, and COBRA regulations and operational processes. Familiarity with ERISA, ACA, HIPAA, and related compliance requirements. Experience with claims adjudication systems or benefits administration platforms preferred. Experience developing SOP-based and compliance-driven training content. Ability to translate complex regulatory and operational information into clear, practical instruction. Strong facilitation, presentation, and communication skills. Proficiency in Microsoft Office and experience with Learning Management Systems (LMS) and virtual training platforms. An individual with a Bachelor's degree preferred (or equivalent experience will be considered). Strong organizational skills with the ability to manage multiple priorities. Detail oriented with a focus on accuracy and compliance. An individual that understands the value of providing a high level of customer service. Work Environment FloresHR's standard work hours are Monday through Friday, 8:30 a.m. to 5 p.m. ET with an hour lunch. Roles may be approved for other schedules by managers. This role operates in a professional hybrid office environment based out of our Charlotte office (off West Morehead) (3+ days in office). This role is mostly sedentary and consists of prolonged periods sitting at a desk and working on a computer. This role also utilizes other tools such as a phone, copy machine, and printer. Common programs often used are Outlook, Word, and Excel. This position frequently communicates with FloresHR team members and candidates and must be able to exchange accurate information clearly in these situations. How We Support Our Team At FloresHR, we invest in our people, our community and our technology and strive to provide work life balance, paired with professional growth for each of our employees. We provide an innovative benefit solution for our clients but that does not apply just to our clients. They extend to our team too! Competitive Benefits

• FloresHR offers competitive medical, dental, and vision benefits for employees and their families. We also provide company funded HSA's, Pre
• and Post-tax 401k's with a company match up to 5%, and other great benefits such as Life Insurance, Accident Insurance, Pet insurance, and more! Work Life Balance
• We want all our team members to have time to focus on themselves and their families. We offer a Monday
• Friday schedule, a generous vacation policy and a Life Balance Reimbursement Plan to support this. Community Involvement
• We love to give back to our community, and we recognize that our team does too!

We have a volunteer program in place to support our team members as they help the organizations' they are passionate about. Our Core Values & Diversity Focus Our vision is to be the most admired benefits partner, and our core values and beliefs are: We believe in always doing the right thing. We believe that a remarkable service experience is possible. We believe in trusting one another as an operating philosophy. We believe that high performance teams deliver extraordinary results. We believe in building benefits technology that converts the complex to easy. We seek to empower, empathize, and respect our team members and our world. FloresHR is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances. We are committed to diversity and are committed to creating an inclusive environment for all employees. This is not intended to be an all-inclusive list of job related responsibilities and requirements.