Training Specialist III (Content Creator)

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we've been committed to delivering financial services founded on integrity and a people-first philosophy. As the Training Specialist III/Content Creator at our Melbourne Headquarters, you'll provide content development and training experience and skills in subject matter expertise, instructional design, communication skills training, sales training, writing, editing, visual design, technical proficiency with authoring tools, audience analysis, adaptability and analytics skills. Collaborates to effectively develop engaging and informative training materials that meet the needs of learners, the SCCU Learning & Development department and SCCU business objectives. Why Join SCCU?

Member-Focused Mission:

Be part of a not-for-profit organization that reinvests in its members.

Career Growth :

Opportunities for advancement and professional development.

Culture :

Collaborative, inclusive environment focused on team success and Team Member empowerment through development programs and internal mobility.

Benefits :

Competitive pay, comprehensive health coverage, retirement plans, paid time off, and unique perks (e.g., Birthday PTO, 11 Federal Holidays, tuition assistance, flex scheduling, discounts on SCCU financial products

• auto loans, mortgages, credit card interest rate and more). Training Specialist III
• Content Creator, Facilities Key Responsibilities Travel to and from Operations Centers to deliver organizational training initiatives.

Identifies the company's target audience and develops content goals and strategies to reach them; researches what type of content would appeal to SCCU Members, Leaders, and Team Members. Creates deliverables, including images, and videos that enhance the user experience. Collaborates with cross-functional teams and decision-makers to develop and launch content items. Responsible for the design, implementation, evaluation, and ongoing maintenance of classroom and online training solutions; measures and evaluates the effectiveness of training across all training modalities. Designs intuitive navigation structures that provide a logical flow of information for the user. Facilitates sales training and other professional development training as needed via a group setting, virtual webinar/teleconference as well as one-on-one. Determines and implements best delivery methods and approaches for materials; conducts front end analysis to determine user needs and assess performance gaps. Builds and maintains strong relationships with all departments to determine training needs and to obtain feedback on training effectiveness. Tracks and maintains learning pathways for all SCCU Team Members. Partners with department leaders and Human Resources department to determine development opportunities available. Ensures the quality of training materials including outlines, job aids, work instructions, classroom materials, on-the-job training guides, e-learning modules, posters, hand-outs, infographics, videos, quizzes and worksheets. Maintains knowledge of current training techniques: researches optimal ways to promote SCCU internal training; conducts training sessions for the training department for adoption of new training platforms, software, or interactive elements. Reviews organizational data and measures and identifies recommendations to improve Team Member skills through development and delivery of technical training workshops. Research learning industry trends, methodologies, and best practices and integrate those into the professional practice of the department. Become involved in and supports organizational initiatives that contribute to SCCU operational improvement and Team Member professional development and career Maintaining version control and quality assurance standards in the Learning Management System (LMS) progression. Training Specialist III

• Content Creator Requirements Bachelor's Degree or equivalent experience required.

3-5 years' content creation/development experience and sales training experience. Sales Training Experience Preferred. Content Creator Experience Required. Instructional design and curriculum development experience, support effort to transform training delivery and execution methods; experience with Adobe Captivate; using content management systems (CMS), Basic HTML, and Microsoft Word, PowerPoint and Excel. Sales Training Experience Preferred. Content Creator Experience Required. Instructional design and curriculum development experience, support effort to transform training delivery and execution methods; experience with Adobe Captivate; using content management systems (CMS), Basic HTML, and Microsoft Word, PowerPoint and Excel. Experience in Curriculum Development/Instructional Design, and storyboarding for eLearning or multimedia content, experience developing high quality interactive eLearning modules.

SCCU Benefits Health & Wellness:

Medical, dental, and vision insurance, plus an Employee Assistance Program.

Financial Perks:

401(k) match (5%), HSA match, and SCCU-paid insurance (short/long-term disability, life insurance).

Education Support:

Tuition reimbursement after one year of service.

Generous Time Off:

20+ days of PTO, birthday PTO, and 11 federal holidays.

Exclusive Discounts:

Lower rates on loans, credit cards, and no fee SCCU accounts! Work Schedule Full Time, 40 hours a week, during Department hours of operation Monday

• Friday 8:00am
• 5:00pm. Flex Scheduling and Work From Home Hybrid options available. Work From Home requires Team Members to be in office twice a week. Travel will be required to and from the Miramar Operations center to the Melbourne Headquarters. Roughly 30% travel needed to fulfill training classes. Monday
• Friday 8:00am
• 5:00pm.

Work From Home requires Team Members to be in office twice a week. Roughly 30% travel needed to fulfill training classes. About SCCU Since 1951, Space Coast Credit Union (SCCU) has proudly served our community, growing to over 685,000 members and managing $9 billion in assets. With 67 branches spanning Florida's east coast, we are the third-largest credit union in the state. In 2025, we expanded into Orange County to better serve the growing East Orlando market. As a not-for-profit financial institution, SCCU is dedicated to putting our members first. Unlike traditional banks, we return profits to our members through better rates, lower fees, and enhanced services. While we offer the same financial products—like checking, savings, and loans—our focus remains on empowering our members and supporting their financial well-being. With local decision-making and a commitment to exceptional service, we strive to make a meaningful difference in the lives of those we serve. At SCCU, we also prioritize our team members by fostering a supportive and collaborative environment that encourages career growth and development. As we continue to grow, we are seeking talented, member-focused professionals to join our team and help deliver innovative financial solutions and outstanding service.

I UNDERSTAND

this application a legal document for purposes of your employment. Upon acceptance of an offer with

SCCU, I UNDERSTAND

that I will be required to complete background, employment verifications, and drug screening.

I UNDERSTAND

further that any misstatements or omissions in this application and pre-employment process can be considered falsification and will result in a decision not to hire me, or to discharge me if discovered after I am hired.

I UNDERSTAND

that the information requested regarding date of birth, race and sex is for the sole purpose of gathering the above information accurately, and will not be used to discriminate against me in violation of any law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hired . SCCU is a drug-free workplace. I understand that as a condition of my employment, I will be required to submit to any testing for the presence of drugs, and to submit to any procedure to assess my qualifications for employment. If hired, I

ALSO AGREE

that if I am hired, my employment is for no definite time and may be terminated at any time without prior notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.