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Learning Delivery Associate - Temp
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Alorica Inc
Corpus Christi, TX (In Person)
Full-Time
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Job Description
View More Jobs Learning Delivery Associate - Temp Corpus Christi, TX, United States Apply Now
GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARY
Supporting training department by performing work educating, testing, and coaching new hires to a specified account using curriculum and materials specialized to a particular account.JOB RESPONSIBILITIES
- Conduct new hire training in a classroom setting
- Conduct follow-up one-on-one training when necessary
- Conduct refresher training sessions
- Conduct certification sessions
- Attend training meetings
- Attend training/quality assurance meetings
- Assist training department with any other necessary functions
- Conducts phone time when not facilitating a class or assisting with other training duties.
OTHER RELATED DUTIES
- Conduct new hire training in a classroom setting
- Conduct follow-up one-on-one training when necessary
- Conduct refresher training sessions
- Conduct certification sessions
- Attend training meetings
- Attend training/quality assurance meetings
- Assist training department with any other necessary functions
- Conducts phone time when not facilitating a class or assisting with other training duties.
QUALIFICATIONS
Minimum Education and Experience:
- Possession of a High School Degree, GED or other equivalent education; Associates degree preferred
- Previous experience in training and/or customer call center experience
Knowledge, Skills and Abilities:
- Demonstrated knowledge of adult learning techniques and best practices in training delivery
- Demonstrated knowledge of specific account provisions, products, and policies
- Ability to communicate effectively both orally and in writing
- Excellent attendance and punctuality
- Demonstrated effective listening skills
- Demonstrated proficiency of presentation skills
- A wide degree of creativity and latitude is expected
- Knowledge of Microsoft Word, Excel, and PowerPoint
- A great attitude