A Training and Development Specialist directs education or staff training programs for a company, such as large firms or distributorships, or private post-secondary educational providers.
Monday-Friday, 10:015AM-7:00PM; every 3rd Saturday, 8:00AM-2:00PM with guaranteed overtime
ROLE IMPACT
The Bilingual Customer Service Advisor supports customers by answering inbound calls about coverage and eligibility while delivering professional, empathetic service in English and Spanish. Success in this role means providing accurate information, building customer rapport, meeting call-handling goals, and identifying qualified lead opportunities.
KEY RESPONSIBILITIES
Handle a high volume of inbound customer calls while following established procedures and service guidelines. Listen to customer questions and concerns, provide accurate information, demonstrate empathy, and build rapport. Identify potential sales and lead-generation opportunities and route qualified leads to the sales team. Meet established call-handling and lead-generation metrics. Make outbound calls to develop potential leads.
MINIMUM QUALIFICATIONS
Bilingual fluency in English and Spanish is required. Minimum 2 years of customer service call center experience required. Proficiency with Microsoft Office and intermediate PC skills, including Microsoft Word, Outlook, and Excel.
CORE TOOLS & SYSTEMS
Microsoft Word Microsoft Outlook Microsoft Excel
PREFERRED SKILLS AS400
experience. Strong communication, phone presence, negotiation, and conflict-resolution skills. Ability to multitask, prioritize, and adapt in a fast-paced customer service environment.
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
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