Installer/Trainer Full Time Sorenson Communications United States, Virginia, Staunton Oct 01, 2026

Description Job Summary Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement. Essential Duties and Responsibilities Install and troubleshoot CaptionCall phones

Courteously train customers on how to use the phone and its features

Promote the CaptionCall service

Create lead generation activities and generate referrals

Attend and participate in trade shows and other corporate events as assigned

Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business

Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events

Complete service calls as assigned

Accurately maintain customer records

Complete required reports and submit invoices and feedback on customer interactions

Retrieve and clean phones of former customers

Maintain adequate inventory of equipment and supplies in order to service customers

Adapt to new responsibilities as necessary

Other duties as assigned Supervisory Responsibility This position has no supervisory responsibilities.

Travel Requirements Travel Requirements:

Less than 25%

Education Minimum:

High School Diploma or GED Experience Minimum Years of Experience:

Basic computer knowledge and experience

Sales experience

Experience working in the hearing health field

Experience working with senior citizens Knowledge, Skills, and Abilities Provide excellent customer service

Ability to effectively communicate in English through reading, writing, speaking and listening

Ability to work evenings and weekends as needed

Ability to drive and travel via air as needed

Ability to tailor to unique needs of individual customers

Must be reliable, organized and punctual Working Conditions and Physical Requirements Able to sit/ stand for a long period of time in an office environment

Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components

Regular and predictable attendance required. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Apply today! www.sorenson.com/company/careers/

Equal Employment Opportunity:

Sorenson Communications is an EOE, Disability/Age Employer. Company Summary Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience. Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve. We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.

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