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Job Description
Why Choose Mallory? For more than 40 years, Mallory has provided industrial organizations with safety expertise and supply chain efficiency, along with a broad array of safety products and solutions. At Mallory Safety & Supply, we get energized by applying thought and creativity to provide best-in-class solutions. That energy has fueled multi-faceted growth, leading us to quadruple in size over the last 20 years. We are the largest independently held safety distribution company, with 40 locations and over 600 employees. As Mallory has grown, we've expanded our capabilities through our ENSA North America division, which delivers specialized safety training and field services across North America. ENSA is an industry leader in hands-on safety training focused on working at heights, rescue, confined space, and fall protection. ENSA designs and builds customized training environments and mobile training structures that allow customers to experience realistic, practical safety scenarios in controlled environments. Unlike traditional classroom-based safety programs, ENSA's training approach is immersive and highly hands-on. The team supports customers across a variety of industries, including construction, manufacturing, utilities, energy, and industrial operations. From permanent training towers to mobile training systems and customer site support, ENSA helps organizations build safer, more prepared workforces through real-world application and technical expertise. As a Training Specialist, you will play a critical role in ensuring our customers receive a seamless training experience. You will serve as a central point of coordination between customers, instructors, sales representatives, and internal teams to schedule training events, manage customer expectations, coordinate resources, and support the successful delivery of ENSA's industry-leading training programs. Mallory has always been family-owned and privately held. Our business model is customer-based — we thrive by providing basic service brilliance. We offer a casual work environment, professional development and promotional opportunities, and a culture guided by 33 core values that make up The Mallory Way. We are looking for dedicated, motivated, and smart team members who want to grow with us. About the
Role:
Mallory Safety & Supply is currently seeking a Training Specialist to join our ENSA North America team in Mukwonago, Wisconsin. This is a highly collaborative and detail-oriented position responsible for coordinating safety training programs from start to finish. You'll work closely with customers, sales representatives, instructors, operations staff, and business partners to understand training needs, coordinate logistics, schedule instructors, prepare quotes and invoices, and ensure training events are executed successfully. This role requires exceptional communication skills, strong organizational abilities, and the capacity to manage multiple projects simultaneously while maintaining a high level of accuracy. No two days look exactly the same, and success in this role depends on your ability to prioritize, adapt, and follow through on details. This position is primarily office-based and works closely with both onsite and remote team members throughout the organization.
At Mallory Safety & Supply, We Offer:
Options for Medical, Dental, and Vision Insurance 401(k) with employer match Employer-paid Long-Term Disability Voluntary Term Life, Accident, and Disability Insurance Employee Assistance Program, including financial wellness resources 3 weeks of Paid Time Off per year 7 paid holidays Yearly appraisal and bi-annual reviews Employee discounts and Mallory Swag Professional development and growth opportunities Monday-Friday schedule, 7:30 AM - 4:30 PM A positive company culture — check out The Mallory Way on our website! How You'll Make an
Impact:
Communicate with customers, sales representatives, and business partners to understand training needs and event requirements Coordinate training logistics, including locations, equipment needs, instructor assignments, and customer expectations Determine the most appropriate training programs and instructor resources for each customer engagement Maintain and manage the instructor training schedule, ensuring accuracy and efficient resource allocation Prepare training quotes, proposals, and invoices for customers Communicate training details and expectations to instructors, equipment coordinators, and other internal departments Partner with the Chief Instructor and Operations Manager on instructor development planning and scheduling Provide prompt responses to customer inquiries and last-minute training requests Cross-train on the Learning Management System (LMS), including course creation, user setup, and student enrollment activities Maintain accurate records, documentation, and scheduling information across multiple projects and training events Support continuous improvement efforts to enhance training operations and customer experience
What We're Looking For:
Exceptional written and verbal communication skills Strong organizational and time management abilities Experience coordinating schedules, projects, events, or multiple priorities simultaneously High attention to detail with strong follow-up and accountability skills Ability to remain organized and productive in a fast-paced environment with changing priorities Strong customer service mindset and professionalism when interacting with customers and internal teams Ability to effectively manage multiple tasks while maintaining accuracy and responsiveness Proficiency with Microsoft Outlook, Teams, Excel, Lists, SharePoint, and other Microsoft Office applications Comfortable learning new software systems and business processes Ability to work independently while collaborating effectively with a larger team
Work Environment & Additional Information:
This is a fully onsite position based in Mukwonago, Wisconsin Standard schedule is Monday through Friday, 7:30 AM to 4:30 PM The work environment is active and can be noisy, with training activities and music occurring throughout the facility You will work alongside approximately 11 onsite team members while regularly collaborating with remote team members across the organization Company-supplied shirts are provided; black bottoms are required as part of the uniform standard A company-issued cell phone will be provided for business use While this is not a travel position, occasional travel opportunities may become available after gaining experience in the role All employees participate in one weekend setup event each year prior to Professional Development Week Hiring Great People Is the Most Important Thing We Do. If you're highly organized, thrive in a fast-paced environment, enjoy coordinating multiple moving pieces, and take pride in delivering exceptional customer experiences, we'd love to hear from you. Mallory Safety & Supply is an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. Veterans are encouraged to apply.
