Overview:

Northwood Technical College is seeking applications for a Call Staff - Health Education Center Training Specialist at the Shell Lake Health Education Center. This is an on-call position, with hours scheduled as needed based on department and staffing needs. The Call Staff - Health Education Center Training Specialist is responsible for the daily technical operations for Standardized Patient/Telehealth and Anatomage Table at the Health Education Center. The Specialist maintains support equipment, troubleshoots problems and provides training in the standardized patient/telehealth and Anatomage environment. This is an LTE position through February 28, 2027, with the DOL Strengthening Community Colleges 3 grant.

Responsibilities:

Model cultural competencies that reflect Northwood Tech's Mission, Vision, Values, Learning College Tenets, and On Course Principles by: Assessing own lifelong learning and using self-management to progress toward established personal and professional goals. Demonstrating creativity, collaboration, critical thinking, and problem-solving skills through mutually supportive relationships. Communicating authentically in personal and group settings by using creator language to effectively exchange ideas, thoughts, and knowledge. Creating a diverse, equitable, and inclusive working and learning environment. Leading positive change while demonstrating civility and empathy. Finding value in consistently acquiring and applying innovative ideas and technology to support continuous quality improvement. Understand the use and operation of different standardized patient/telehealth and Anatomage Table technologies and educational software used at the Health Education Center (HEC), necessary to provide a highly immersive training environment. Develop technical proficiency with all aspects of the operation, maintenance, support, troubleshooting, and repair for standardized patient/telehealth and Anatomage equipment at the Health Education Center (HEC). Collaborate with local campuses to facilitate connections with Telehealth Hubs via web-conferencing software and any related learning technologies. Prepare the facility, audiovisual systems, and equipment for training sessions; clean up and reset equipment after educational sessions. Operate and interact with audiovisual equipment used during live standardized patient/telehealth and Anatomage experiences. Learn, install, and configure original hardware and software updates provided by vendors. Assist in researching equipment and supply vendors and upgrading standardized patient/telehealth and Antamage Table Monitor equipment performance and safety. Perform routine, preventive maintenance of equipment (according to manufacturers' recommendations) and repairs to ensure that equipment is operational. Maintain and troubleshoot problems with the AV system, Anatomage Table and support equipment. Serve as a point of contact and interface with equipment manufacturers to maintain functionality, repair equipment, and fix system problems; maintain a record of repairs. Serve as a resource and assist with training instructors and staff in the use of standardized patient/ telehealth equipment. Train instructors in the use of the Anatomage Table. Support standardized patient/telehealth and Anatomage Table sessions, trainings, tours, and events for internal and external groups and/or individuals. Monitor and keep track of utilization statistics for events and training, including the use of the Anatomage Table. Coordinate and collaborate with Health Sciences, Instructional Technology and other collegewide staff, as relevant. Recruit, on-board, and train standardized patients. Maintain calendar of standardized patient and telehealth events. Review and process requests for standardized patient and telehealth events at the Health Education Center. Become expert using the computer dissection platform (Anatomage Table) to serve as a faculty resource. Coordinate and communicate proactively with the Health Education Center (HEC) Simulation Specialist and other key staff. Participate in recruitment events at the Health Education Center. Provide Health Education Center tours, as needed Other duties as assigned

Qualifications:

Degree & Experience Required:

Associate degree in related field or equivalent

• Three years related work experience in a medical related field or program development or a combination of both Equivalent educational/occupational experience may be a high school diploma plus 5 years of relevant experience in a medical related field or in program development.

Knowledge, Skills, and Abilities:

Ability to communicate effectively both written and verbally Proficiency in the use of Microsoft Office suite and the ability to effectively apply technology to tasks and projects Ability to contribute to a team environment while maintaining positivity and professionalism Strong customer service skills that focus on creative problem solving Time management skills that apply organization and prioritization demonstrating the ability to multitask and work independently Ability to obtain driver's license and insurance coverage in accordance with College policy

Preferred:

Experience in medical related field Experience with technology

Salary:

FY27 Salary - Grade J - $27.54 / hour

Benefits:

There are no benefits offered for this position.

Close Date:

9/25/2026