HUMAN SERVICES PROGRAM ASSISTANT

HUMAN SERVICES PROGRAM ASSISTANT

Washtenaw County, MI Washtenaw County, MI Job Details Full-time $44,624 - $55,814 a year 7 hours ago

Qualifications Research Full Job Description DATE:

5/18/26

STATUS:

Regular, Full Time

SALARY RANGE

44,624 - 55,814

TITLE:

HUMAN SERVICES PROGRAM ASSISTANT GRADE

107

LOCATION:

415 W. Michigan, Ypsilanti

UNION AFFILIATION

AFSCME 2733 Unit

B JOB SUMMARY

Under the general supervision of a higher classified employee, this position is responsible for providing support to programmatic operations. Responds to program concerns and requests, troubleshoots with staff and community organizations as needed. Responsible for monitoring compliance of field operations and contracts. Tracks and compiles data for weekly, monthly quarterly and annual reports. Prepares and monitors contract and leases. Tracks progress toward programmatic goals. Tracks and processes contract expenditures.

EXAMPLES OF DUTIES

Essential Duties:

Prepares and submits various reports to the Community and Economic Development administrative leadership, regulatory agencies and other organizations for agency oversight and program improvement. Monitors and evaluates program effectiveness in meeting established community outcomes; develops and implements procedural improvements; performs quality assurance reviews of local agencies against performance standards and regulations. Participate in grant application and reporting. Prepares and processes contracts. Processes and track contract expenditures. Monitors contract compliance and program operations through site visits and program reports. Communicates regularly with partners and vendors regarding services rendered through human service programs. Troubleshoots with staff, clients, and vendors regarding programmatic issues that arise. Provides liaison and staff support to a variety of boards and committees; acts as liaison between the department and provider agencies. Works with local, state, and federal funders, County departments, boards and commissions; independent agencies and nonprofit organizations; municipalities; universities, business and civic groups; and all other interested parties to encourage effective human services that contribute quality of place in Washtenaw County. Develops and implements programs and projects that further human services and quality of place goals, leverage outside resources, and enhance the quality of life in Washtenaw County. Tracks, input and compile data necessary for rendering service and for use in reporting, and reimbursements. Tabulates data to track and coordinate progress toward programmatic goals and for reporting. Maintains necessary information systems for programmatic use. Monitors and enforces policies, procedures with program sites, contractors and staff. Provides training to contractors and staff regarding program operations, regulations and requirements. Coordinates program related required training. The qualifications listed above are guidelines. Other combinations of education and experience which could provide the necessary knowledge, skills and abilities to perform the job should be considered.

EMPLOYMENT QUALIFICATIONS

Knowledge, Skills, and Abilities:

Federal, State policies as instituted by funder for daily operation. Required Computer software programs used for reporting to funders, including county based software financial programs. Basic principles of human services. County policies and procedures as relate to payroll, employment, and purchasing. County Service contract requirements. Observing and evaluating programmatic operations or concerns and providing recommendations. Providing training and direction to contractors. Organizational skills; maintaining accurate records and files. Monitoring sites and contractors to measure and assure compliance. Interpersonal and communication skills (written and oral) to interact effectively with individuals and agencies involved in the department. Experience working with numbers, compiling data, evaluating and assessing as it relates to programmatic operations. Entering and retrieving information from a computer with sufficient speed and accuracy to perform required work. Research, data analysis and report preparation techniques. Ability to perform a variety of professional-level program and project management work without close supervision to meet critical deadlines. Entering and retrieving information from a computer with sufficient speed and accuracy to perform the required work. Working effectively with various boards and community groups. Using sound independent judgment within established policy and procedural guidelines. Preparing clear, concise and effective written materials. Extensive knowledge of AgeWays and The Bureau of Aging, Community Living, and Supports Operating Standards Manual for Social and Nutrition Services as it relates to the Washtenaw County Senior Nutrition Program. Demonstrated ability to provide written detailed policy and procedure documents for all level of learning needs/experiences. Experience working with topics including older adults and hunger relief. Specific program experience in the following areas desired. Working knowledge of the following computer systems: ServTracker CXM ServTracker Legacy Microsoft Office

LICENSES/CERTIFICATIONS

Specified positions may require possession of a valid Michigan driver's license.

PHYSICAL DEMANDS

Duties require sufficient mobility to work in a normal office setting and use standard office equipment including a computer, vision to read printed materials and a computer monitor and hearing and speech sufficient to communicate in person or over the telephone. These requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

EDUCATION

Equivalent to the possession of an Associate¿s degree with major coursework in social work, human services, public policy, community development or closely related field. Specific program experience in the following areas required: older adults and hunger relief.

EXPERIENCE

One to three years of professional experience in human services or community development. Experience in the following program areas preferred: early childhood, school-aged youth, housing & homelessness, and/or safety net health. This class description intends to identify the major duties and requirements of the job and should not be interpreted as all-inclusive. Incumbents may be requested to perform job-related duties other than those outlined above and may be required to have specific job-related knowledge for successful job performance.

FILING DEADLINE

6/2/26

CONTROL NUMBER:

2605-0086-1890-0001 AN

EQUAL OPPORTUNITY

EMPLOYER