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Job Description
Shift:
10 hour shifts, 4 days/week, will include 1 weekend day and 1 schedule night call shift per week. You must be able to pass a background check and be deputized by Ada County Sheriff's office. Previous animal control or animal handling experience is preferred. Dispatch/Client Service Has a general knowledge, or is able to quickly learn, all City, County and State animal control related ordinances and laws Answer public queries regarding animal control related matters both over the phone and in person Represents the Society in a professional and courteous manner at all times General knowledge of breeds of species found in the Treasure Valley. General animal handling knowledge. Ability to relate well with the public under adverse conditions and stressful situations Appropriately refers clients with questions requiring another person or department Attends and participates in Society training programs and meetings as assigned Informs supervisor of any client concerns or other issues that may affect I.H.S. Animal Care & Control Record Keeping Establish and maintain accurate files on animal abuse and bite cases Assist public with citations as needed Input complete information into the computer of all animal control received Safety Follows all safety guidelines to ensure a safe work environment Takes immediate action to address any safety concern or noncompliance of safety rules that could put an employee, volunteer, client, animal, or the organization at risk
Qualifications:
Required:
Excellent customer service and listening skills Ability to multi-task Strong research skills Good understanding of computers and telephones with the ability to use each quickly and efficiently Must be pass a background check and be deputized by Ada County Sheriff's office Must have a satisfactory driving record Sincere interest in IHS mission and vision Desired Previous animal control or animal handling experience Working Conditions Most of shift spent working out in the field on calls, handling animals, and driving Some work indoors in air-conditioned/heated office using a computer Shifts are 10 hours, with a rotating schedule of 4 days on and 4 days off, weekends included Mental, Physical and Communications Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working alone or with minimal supervision. Must be self-motivated. Requires patience and tact when working with difficult, emotional or angry people. Requires speaking and writing effectively and clearly in a professional manner. Requires treating people and animals in a pleasant, courteous and professional manner. Ability to handle a variety of animal control apparatuses and lift up to 50 pounds. Idaho Humane Society is an