ATTENDANT

Job Description Reports To:

Cat Café

Manager Status:

Part Time, Hourly Compensation:

$12/hour Position Overview. We are looking for a reliable, cat-loving, and customer-focused individual to join our team as a Part-Time Cat Cafe Attendant. In this role, you will provide excellent service to guests, ensure the well-being of our resident cats, and help manage daily operations — stepping in as the lead when the Cafe Manager is absent. You will also support and direct volunteers to keep the cafe running smoothly. Key Responsibilities Customer Service & Guest Experience Greet guests warmly, help guests, if needed in our self service food and beverage station and process payments. Answer questions about the cats, promote adoptions, and provide information about Cat Haven's mission. Manage guest flow and ensure a safe, enjoyable experience for all visitors. Go over rules with guests before they enter the room with cats. Handle reservations and check-ins through the cafe's reservation system when needed. Make sure the lounge and cafe are wiped down and clean between reservations. Cat Care & Welfare Provide daily care for the resident cats, including feeding, cleaning litter boxes, grooming, and enrichment activities. Monitor cat health and behavior, and promptly report any concerns to the Cafe Manager or Operations Director. Maintain clean and safe cat interaction areas, ensuring a stress-free environment for the cats. Operations in Absence of Manager Act as the primary point of contact and lead the shift when the Cafe Manager is not present. Oversee daily opening and closing procedures. Ensure cafe cleanliness, food safety standards, and overall smooth operations. Volunteer Management Direct and supervise volunteers during shifts. Assign tasks, provide on-the-spot guidance, and ensure volunteers follow proper procedures for customer service and cat care. Support volunteer onboarding and training as directed by the Manager. Systems & Administrative Tasks Use cafe systems proficiently, including the reservation system, point-of-sale (POS) system, and inventory tracking tools. Assist with basic inventory checks and report low stock to the Manager. Complete shift reports and incident logs as needed.

Qualifications & Requirements Experience:

Previous experience in customer service, cafes, restaurants, or animal care settings is preferred.

Cat Experience:

Genuine love for cats with prior hands-on experience (personal cats, fostering, shelter volunteering, etc.).

Skills:

Strong customer service and communication skills. Ability to lead and manage volunteers in a positive, calm manner. Proficiency with reservation systems, POS systems, and basic computer tools (or willingness and ability to learn quickly). Good organizational skills and attention to detail. Ability to multitask in a lively environment with both customers and cats.

Availability:

Must be available for part-time hours, including weekends and evenings.

Physical Requirements:

Ability to lift up to 30 lbs, stand for extended periods, bend, kneel, and perform cleaning tasks. Comfortable working around cats (fur, litter, etc.).

Other:

Must pass a background check. A strong commitment to animal welfare and humane treatment of cats is essential. What We Offer Competitive hourly wage (commensurate with experience). Flexible part-time schedule. Opportunity to work with adorable cats every day in a fun, meaningful environment. Discount on cafe items and merchandise. Valuable experience in customer service, animal care, and team leadership. Supportive team dedicated to cat rescue and adoption.

Pay:

$12.00 per hour

Work Location:

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