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Dog Parent Support
Job
Angel City Dogs
Phoenix, AZ (In Person)
$34,320 Salary, Full-Time
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Job Description
Dog Parent Support Angel City Dogs Phoenix, AZ Job Details Part-time | Full-time From $16.50 an hour 10 hours ago Benefits Paid training Health insurance Paid time off On-the-job training Employee discount Opportunities for advancement Qualifications Teamwork Email customer support Managing clients in a customer support role Attention to detail Client interaction via phone calls Full Job Description Job Overview We are looking for an awesome new member of our Dog Parent Support Team! " What is that?!", you may ask? Well, Dogtopia is the industry leader in dog daycare, and we are a multi-unit Dogtopia operator, with 12 existing locations throughout Arizona and Texas. This squad operates as the heart of our team, keeping relationships strong with both our Dog Parent clientele and our on-site daycare team members. We work in a collaborative, open office environment, in our headquarters in Midtown Phoenix, providing elevated customer service and support, answering questions, creatively solving problems, and communicating with a spirit of genuine care… oh, and we have fun while doing it (have your Spotify favs ready)! There will be a huge amount of career growth potential as we develop additional locations throughout Arizona and beyond. Duties Spend time on the phone building relationships with Dog Parents Helping all things customer service Sales (preparing Dog Parents to enroll their dogs into daycare) Light billing Scheduling appointments We essentially act as a virtual "front desk," tending to Dog Parents and enhancing their experience, so that our on-site teams can focus on giving the most exciting day ever to, you guessed it - the dogs! We all work together, as one big team :) Qualifications Comfortable with technology and learning new programs. Detail-oriented. When the safety of our dogs and teams is on the line, details matter. Adaptable. We are still growing. That growth means that you can (and we hope you do) give feedback about what is working or not working well, and also pivoting as we adapt to changes and the needs of a growing business. Strong communication skills. This works both ways. You will need to be able to communicate with multiple types of people over various mediums (phone, email, text) and also be able to understand incoming information from multiple sources. Empathy. Every member of this team knows how to deliver a smile through the phone, and demonstrates a friendly, warm tone, understanding that when we are speaking to people about their dog(s), we are speaking to them about their family member(s). Impeccable time and attendance