Reports To:

Programs Manager The Program Specialist assists and executes on the Training, Behavior and Enrichment Program at Friends of Homeless Animals in Aldie, Va. Specific aspects of the position include: Program Coordination Assist Programs Manager with development of a comprehensive training, behavior and enrichment program at FOHA to support the animals mental wellbeing Work to train staff and volunteers on safe handling procedures of the animals Helps lead our dog playgroup team (depending on experience level). Assess dogs for play styles and coordinate successful playgroup sessions. Provides write-ups on the dog interactions in playgroups in the shelter management system and assists with updating adoption profiles as needed. With the Programs Manager, develops training plans for dogs and cats, outlines execution plans, develops training schedules and seeks feedback on progress Performs training with the dogs and cats and documents interactions with each training session. Trains staff and volunteers to execute on training plans and programs and seeks feedback on training progress Executes on the enrichment program plan to keep dogs and cats mentally stimulated while at the shelter, ensures enrichment materials are available for distribution each week, ensures essential oils are replenished, updates enrichment activities for the week based on available materials Assists with documenting behavior protocols, behavior plans, enrichment protocols and all standard operating procedures as they relate to the FOHA Behavior and Enrichment Program Serves as lead point of contact for animal foster program. Leads foster orientation for new foster families. Adoption Office Support Serves as Staff Point of Contact during adoption hours on Sunday, Tuesday and Wednesday as needed Attends special events and participates in committee meetings as needed Provides backup for Programs Manager as needed Assists with dog introductions for families adopting a new dog into a household with current canine family members Other duties as assigned. Provides Quality Customer Service Ensures excellent customer service and a positive experience for staff, adopters, volunteers and FOHA management. Assists staff in situations requiring immediate problem solving. Represents FOHA in a professional and courteous manner at all times. Provides quality service to supporters, volunteers, and employees recognizing their individual contributions to the success of our organization. Works collaboratively with outside veterinarians, staff, volunteers, and the Board of Directors to ensure proper communication, and to establish standardized processes and consistency. Communicates positively, effectively, respectfully and efficiently with staff, volunteers, management, the Board and the public sector Consistently and positively conveys FOHA's vision to volunteers, staff, and the public

Competencies:

To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving

Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; and uses reason even when dealing with emotional topics. Customer Service (customers being FOHA volunteers, adopters, donors, other staff members and the Board of Directors)
Manages difficult or emotional volunteer/adopter/interactions; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; and meets commitments. Organizational Support
Follows policies and procedures; and completes administrative tasks correctly and on time. Judgment
Displays willingness to make decisions; exhibits sound and accurate judgment; includes appropriate people in decision-making process; and makes timely decisions. Planning/Organizing
Prioritizes and plans work activities; uses time efficiently; and sets goals and objectives. Professionalism
Approaches others in a tactful manner; and reacts well under pressure. Quality
Demonstrates accuracy and thoroughness; and looks for ways to improve and promote quality. Safety and Security
Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; and uses equipment and materials properly.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Jobholders must be legally permitted to work in the United States. Commitment to animal welfare and a strong belief in animal rescue Fear Free Shelters Certified (or able to become Fear Free Shelters Certified within 2 months of employment) Proficiency in Google suite platforms, Word, Excel, Power Point Ability to work independently without close supervision Knowledge of dog behavior and general positive reinforcement methods Willing to train animals based on FOHA methodology which may be different from previous training Must be self-motivated, and have a strong work ethic Must be available to work weekends and be responsive to emails/phone calls relating to after hours and weekend medical emergencies Ability to take initiative and work with a positive, upbeat, and energetic outlook Ability to make sound judgments and work independently in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands Holds a valid driver's license with ability to drive on behalf of the organization Ability to lift 40 pounds

Job Type:

Full-time Pay:

From $15.00 per hour

Benefits:

Dental insurance Paid time off Vision insurance

Experience:

Dog handling: 1 year (Preferred) Dog training: 1 year (Preferred)

Work Location:

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