Assistant Spa Director

Assistant Spa Director Norwich, CT 06360 Full-time Full-time The Assistant Spa Director will work closely with the Spa Director to oversee all aspects of the day-to-day Spa & Salon operations and related services ensuring exceptional guest experiences, efficient workflows and a positive team environment. Assists in oversight of the spa and its financial performance, provide guidance and oversight of the implementation of strategic initiatives at the spa. Directly responsible for the Guest Service Supervisor, Retail Supervisor, and Spa Attendants. Works directly with the Spa Director in overseeing all spa staff productivity and ensures adequate staffing levels on all areas of the spa operations; treatment execution, inspects and implements necessary service and safety guidelines; and conducts maintenance and other spa site inspections, both indoors and outdoors, walking the spa areas no less than hourly. Must maintain a regular presence on the floor for staff/facility oversite and guest satisfaction. Assist Director with forecasting revenues and expenses for all spa departments. Works directly with the Director in performing and inspecting all spa payrolls.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Must adhere to the Spa at Norwich Inn and MPTN policies and procedures. Ensures that company and department standards are being met or exceeded according to the vision, mission, and values of the company. Maintain strong visibility in all areas of the spa. Accountable for the day-to-day operational execution of the spa. Assists Spa Director in managing all aspects of staffing, scheduling, budgeting and inventory management. Assists Spa Director with payroll management. Update and maintain the SDS book. Conducts and attends meetings on a departmental and property basis as necessary, including but not limited to Manager's Meeting and Marketing Meeting. Works collectively with Spa Management in oversight of spa membership. Monitor Guest Surveys and respond appropriately. Ensures the highest level of guest satisfaction by maintaining service standards and addressing guest concerns promptly and professionally. Maintain a regular presence on the spa floor, ensuring staff is operating on time and correctly, spa areas are maintained, report any maintenance issues, and visible for guests if needed. Train, mentor, and motivate spa staff to deliver exceptional service and uphold our brand standards. Collaborate with the Spa Director to develop and implement new treatments, promotions, and wellness programs. Thorough knowledge of treatments, protocols, and retail knowledge. Control ongoing product usage to ensure profitability and coach staff as needed. Must possess proven leadership ability necessary to provide guidance to subordinate supervisors creating a motivating environment of sincerity, warmth and fun for staff and guests.

• Maintain and update all necessary internal and external signage.

Monitor financial performance, including revenue, expenses, and profitability, and identify opportunities for growth. Maintain a clean, safe, and welcoming spa environment, ensuring compliance with health inspections and safety regulations. Foster a positive and collaborative culture, promoting open communication and professional development.

• Assist in managing vendor relationships and procurement of spa products and equipment.
• Performs all other related and compatible duties as assigned by the Spa Director.
• Manages all aspects of spa in Director's absence.
• Interviewing all spa applicants in a 2-tier approach.

QUALIFICATIONS

• Strong leadership skills with proven ability to inspire and manage a diverse team.
• Able to work independently with little to no supervision.
• Well organized and possess the ability to prioritize and multi-task.
• Flexible and enjoy the day-to-day challenges and fast pace of supporting a large resort team.

Detail and organizational skills are essential in day to day as well as long term goals. Consistently demonstrates a warm, enthusiastic manner, with excellent interpersonal and member/guest relations skills. Outstanding customer service experience is necessary. EDUCATION and/or

EXPERIENCE

• Bachelor's Degree and/or 3 or more years' supervisory or management experience -preferably in a Resort Spa, destination spa or high-end club.
• Strong administrative and management skills, including experience with operating budgets, payroll, and scheduling.

Demonstrated prior experience creating and implementing training protocols.

PHYSICAL DEMANDS

Must be able to push, pull, tug, and carry up to 50 lbs. Must be able to walk long distances through the site and between buildings several times daily. Must be able to stand for extended periods of time. Professional, polished appearance / attire and excellent communication skills required. Consistently demonstrates a professional demeanor, and a friendly, congenial personality. Ability to work in a high-volume, busy service environment while maintaining composure and focusing on the guest.

WORK ENVIRONMENT

The work environment is fast paced, with a high volume of guests, employee, and management interactions. Must be able to work in an environment where guests are scantily clad or disrobing for services.

AVAILABILITY

Requires a flexible schedule based on business, client, and staffing demands.

• Must be flexible, with the ability to work evenings, weekends, and holidays.
• Schedules are reviewed by Management and as such may be set or changed in order to accommodate business regardless of seniority or prior scheduling practices.

Job Type:

Full-time Benefits:

401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): How many years of experience do you have in Spa, Hospitality, or Wellness industry? Have you ever been responsible for inventory or ordering supplies? Have you ever been responsible for meeting revenue or retail sales goals?

Experience:

Management:

5 years (Required)

Customer Service:

5 years (Required)

Work Location:

In person