The beautiful Waldorf Astoria Chicago is looking for their next Assistant Director of Spa & Wellness ! This Forbes 4-Star property located in downtown Chicago has a Parisian-style charm with 216 rooms, 8,500 square feet of banquet space, and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining. In this role, you will support the Director in ensuring the facility operates efficiently, adhering to local, state, and federal health and cleanliness regulations. Responsibilities include engaging in sales, marketing, merchandising, pricing, and programming, leading fitness classes, managing inventory, as well as recording and monitoring financial statistics. Additionally, you will interview, train, supervise, counsel, schedule, and evaluate staff members. Want to learn more? Hotel Website , Facebook , Instagram Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As an Assistant Spa Director , you're not just assisting the Director in leading all aspects of the hotel's spa operations - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. #LI-MD1 Here's what you'll do during a typical day: Support daily spa operations: Assist with overseeing all aspects of spa-related operations (i.e., spa, fitness center, salon) including guest service, product innovation, marketing, merchandising, revenue generation, budgeting, and reporting Drive revenue growth: Contribute to spa menu development, marketing initiatives, and upselling strategies to increase revenue and elevate the guest experience Ensure service excellence: Monitor satisfaction trends, resolve guest issues, and implement improvements that enhance service quality and consistency Champion product and service knowledge: Ensure team members stay informed on current spa offerings, pricing, events, and guest policies Inspire and develop the team: Recruit, train, supervise, and mentor team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build, engage and retain an engaged and high performing team Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing Ensure regulatory excellence: Uphold compliance with health, safety, and sanitation regulations, fostering a culture committed to the highest standards of guest and team member wellbeing