POSITION SUMMARY

The Spa Guest Attendant is the dedicated presence within the relaxation lounges, amenities areas and locker rooms. The role is responsible for maintaining a serene atmosphere and providing personalized service with attention to detail to create a restorative, memorable guest experience while demonstrating genuine Ozarks Hospitality.

ESSENTIAL FUNCTIONS

Warmly greet each guest by name and provide a personalized arrival experience. Escort guests to the appropriate area—Men's Locker Room or Women's Locker Room—ensuring comfort and confident navigation. Assist with locker access and orientation; unlock lockers and restock as needed. Offer beverages, warm neck wraps, towels, and other comforts; anticipate guest needs. Serve as the dedicated caretaker of the relaxation rooms, hot pool, steam room, sauna, showers, and locker room spaces. Offer beverages, warm neck wraps, towels, and other comforts; anticipate guest needs. Replenish toiletries, bath and body products, linens, robes, slippers, and amenities throughout the day. Maintain pristine cleanliness and a tranquil ambiance in line with five‑star standards. Monitor assigned spa areas (including upstairs spaces) for readiness, safety, and maintenance needs; escalate promptly.

ALL OTHER DUTIES AS ASSIGNED EXPERIENCE/QUALIFICATIONS

Minimum Degree Preferred:

High School Diploma or Equivalent Minimum Years of experience: 2-4 years guest facing customer service Required Certificate(s) or License(s): Food safety permit (must be able to obtain within 30 days of hire)

KNOWLEDGE, SKILLS, AND ABILITY

Knowledge and customer service skills to work in a luxury hospitality or spa. Professional, warm communication with a calm and polished demeanor. Exceptional attention to detail and guest‑service instincts. Ability to stand for extended periods; comfortable with light to moderate physical tasks (stocking, resetting spaces). Availability to work weekends/holidays based on business needs.

TRAVEL REQUIREMENTS

N/A

PHYSICAL REQUIREMENTS

Regularly stands and walks. Occasionally sits and lifts up to 50 lbs. Seldom/never does computer work.

INDEPENDENT JUDGEMENT

: Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. 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