Q Casino + Resort The Key Hotel Hilton Garden Inn Dubuque Laundry Attendant

BASIC FUNCTION

As a Laundry Attendant, you will be expected to wash, dry, and fold hotel linens and towels.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Hotel Housekeeping Supervisor

SPECIFIC DUTIES AND RESPONSIBILITIES

Wash, clean, dry, and fold numerous hotel linen and laundry items. Sort the laundry items according to material and color. Perform floor sweeps, removing soiled linen, garbage from floor buggies and HK carts Arrange clothes in the laundry room as per the specifications. Wrap the laundry items for pickup or delivery. Update the laundry list and record it on a daily basis. Maintain cleanliness in the laundry room. Assist fellow laundry attendants in loading and unloading laundry washers and dryers. Maintain inventory level which includes detergents, sewing machines, detergent cakes, and others. Keep it updated on a regular basis. Stock linen rooms, HK carts to appropriate, predetermined par levels Respond to customer complaints in a professional manner. Provide various other laundry services if required.

STANDARDS OF PERFORMANCE

Extensive experience in using laundry detergents and cleaning equipment. Ability to work long hours as well as work on weekends if required. Well versed in using laundry equipment and maintaining the types of equipment. Ability to lift heavy materials and objects. Quick decision-making skills. A problem solver. Great customer service skills. Good written and verbal communication skills. Physically fit. Ability to calculate effectively using basic arithmetic skills. Excellent time management skills. Extraordinary team management skills. Excellent attention to detail.

EDUCATION, TRAINING AND EXPERIENCE

High school diploma or equivalent. Sufficient education and literacy are needed to identify and read product labels and to communicate with guests about job-related needs. Ability to read, write, speak, understand, and communicate in basic English preferred. Prior experience as a Laundry Attendant or a similar position in the hospitality industry will be considered.

MENTAL AND PHYSICAL REQUIREMENTS

Prolonged periods standing and walking and frequently pulling, pushing, and bending. Must be able to lift up to 15 pounds at times. Willingness to work a rotation seven-day work cycle with occasional afternoon shifts.

WORKING ENVIRONMENT AND CONDITIONS

Loud noise levels from laundry room.

EQUIPMENT AND TOOLS

Laundry Equipment