Super 8 Laundry Attendant

JOB TITLE

Laundry Attendant FLSA:

Non - Exempt

DEPARTMENT

Super 8

REPORTS TO:

Super 8 Manager Part-time & Full-time openings, Weekends and Holidays may be required

GENERAL SUMMARY

The Laundry Attendant is responsible for washing, drying, folding, organizing, and distributing hotel linens and towels while maintaining cleanliness and organization in the laundry area. This position helps ensure guests receive clean and properly prepared linens in a timely manner and may assist housekeeping with room preparation duties when needed.

PRINCIPLE DUTIES AND RESPONSIBILITIES

Responsibilities include, but are not limited to: Wash, dry, fold, and sort towels, sheets, pillowcases, blankets, and other hotel linens Operate washers, dryers , and other laundry equipment safely and properly. Inspect linens for stains, damage, or excessive wear and report damaged items to management Strip beds in vacant or assigned rooms and remove used linens properly Place clean linens and towels in guest rooms as needed. Assist housekeeping with preparing rooms for guest arrivals. Keep laundry room clean, organized, and stocked with necessary supplies. Maintain proper chemical usage and follow safety procedures. Assist housekeeping with linen deliveries when needed. Monitor laundry supply inventory and notify management when supplies are low. Remove trash and keep work areas free from hazards. Follow hotel policies and procedures at all times. Provide assistance to other departments when requested by management. Maintain positive customer and associate relationships: Respond appropriately to guest inquiries and concerns to ensure total guest satisfaction. Handle guest issues to resolution in effort to improve the guest experience and escalate any outstanding guest inquiry or concern to management that may require additional monitoring or follow-up. Make appropriate service recovery recommendations. Promote team work and quality service through daily communications and coordination with other departments.

Ensure compliance with:

Internal Audit, Quality Assurance, Loss Prevention, Resort Operating Procedures, Guest Service Department Operating Procedure, and Standard Operating Procedures. Build a "Count On Me"

Culture:

Create a positive and engaging work environment based on Wyndham's Count On Me philosophy; be responsive to the needs of our guests, associates and all we come into contact with on the job, be respectful in every way; deliver a great experience Performs other duties as needed

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES

Ability to lift up to 40-50 pounds regularly. Ability to stand, bend, and walk for extended periods of time. Must be dependable and able to work independently. Previous laundry or housekeeping experience preferred but not required. Must maintain a professional appearance and positive attitude. Work Environment Fast-paced hotel environment. Exposure to cleaning chemicals, heat, and laundry equipment. Weekend and holiday availability may be required.

Job Types:

Full-time, Part-time Pay:

From $16.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance Ability to

Commute:

Hagerstown, MD 21740 (Required)

Work Location:

In person