At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Laundry Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Laundry Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Laundry Attendant is responsible for the cleaning process of hotel linens to ensure guests and hosts experience a clean hotel. All in a manner consistent with the mission, values, and operating philosophies of The Dollywood Company. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions and Responsibilities Safely operates commercial washers, dryers and folding machines. This includes loading and unloading of all machines Measures and administers cleaning agents to laundry according to product specifications Monitors feeder information on washers, make sure all drums are full, and report any irregularities to immediate supervisor. Set the proper drying and cooling times for different types of linen Operates the folders and other laundry equipment in accordance with the product specifications Cleans up machines and surrounding areas as necessary per shift Complies with attendance rules and be available to work on a regular basis Operates laundering equipment to safely and thoroughly clean and press linen, keeping work area clean and safe Helps ensure laundry operations run smoothly by alerting the supervisor when equipment stops working properly Understands how to program and operate the ironer Ability to program dryers and washers according to the product load in cycle Sorts out all linen that needs to be done Completes other duties as assigned Cleans all lint traps in dryers at least 2 times per shift Pushes and pulls linen carts that are full of linen Participates in monthly linen inventory Counts and stocks linen shelves Must be able to function in a team atmosphere Management reserves the right to change and/or add to these duties at any time Education and Experience Required High school diploma or equivalent Six to 12 months previous commercial laundry experience preferred Offers of employment are contingent upon satisfactory completion of onboarding process which includes background screening and pre employment drug screening Knowledge, Skills, and Abilities Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees Must be self-motivated and disciplined Must be able to prioritize and complete work assignments on a timely basis Must maintain strict confidentiality and judgment regarding privileged information Must have professional appearance with good personal hygiene Must be productive in a fast-paced environment Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills Must be able to communicate effectively with Guests and Hosts using approved communication methods Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals Able to comprehend instructions and retain information Able to perform duties consistent with creating a safe and secure environment for hosts and guests Able to be flexible to handle frequent changes in priorities Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed Must promote and support a "team" work environment by cooperating and helping co-workers Able to add, subtract, multiply and divide with accuracy Working knowledge of the use of laundry chemicals and different formulas, as well as effects on various types of linen Ability to prioritize and organize work Able to operate industrial laundry equipment required Must be willing to work extra hours/shifts to ensure customer needs are consistently met Able to wear all PPE as required Physical Requirements |

Environmental Conditions Lifting and Carrying :

Position may require occasional to frequent lifting of up to 50 lbs utilizing company's safety guidelines for safe lifting

Mobility :

Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours

Repetitive Movements :

This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions

Environmental Conditions :

This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat

Cognitive and Sensory Requirements :

This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved communication methods Able to stand continuously while moving, able to lift, bend, stoop, push and pull repeatedly Must be able to bend, stoop, squat and stretch on a regular basis The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.