PROFESSIONAL SHOPPER

\nGALAX, VA\n$13.75 - $15.20 per hour\n

Position Summary:

The Personal Shopper is responsible for the accurate and efficient shopping and processing of all orders received through Food City's Curbside Pickup service. Other responsibilities include professional communications with customers, various types of payment processing, and excellent order accuracy.\n

Essential Job Functions:

\nAcknowledge, greet, and engage customers with the goal of sharing Curbside Pickup's value proposition.\nAccurately and efficiently processing online orders. This includes coordinating and prioritizing orders, shopping orders, packing orders, labeling orders, staging orders, and facilitating order pick-up.\nMaintain accountability for freshness and accuracy of every order.\nCommunicate timely and professionally with customer regarding the state of their order, out of stock items, and offer acceptable substitution products.\nBuild personal relationships with customers and gain insight into their shopping preferences.\nProperly maintain all transaction and daily shift reports.\nScan customer orders according to company policy and maintain accountability for tendered transactions.\nMaintain cleanliness and organization of desk and staging areas.\nBe familiar with the Food City's website to be able to help answer any customer inquiries.\nCommunicate special needs and request of customers to Store Manager.\nBecome a Food City promotion expert by gaining a deep understanding of all marketing activities in order to educate customers on savings opportunities and up sell when possible.\nAbide by all Loss Prevention audit procedures and ensure all Professional Shopper protocols are followed.\nKnow and follow all state and local laws regarding beer, wine, and/or tobacco sales.\nKnow and follow all federal and state laws regarding WIC handling.\nKnow and follow all coupon handling procedures, including digital coupons.\nFollow company check cashing and tendering procedures.\nKnow and follow policies and procedures for Debit Card/Credit Card/Gift Card/Gift Certificate/EWIC/EBT Cash/EBT Food Stamp transactions.\nEnsure efficient and courteous customer service to store locations in support of the company mission to \"Run the Best Store in Town\"\nResponsible for attending on-site work during scheduled shifts to adhere to company time and attendance policies.\n

Job Qualifications:

\nExceptional customer service skills with an ability to maintain a customer-focused culture.\nAbility to run a cash register, point of sale (POS) system, telephone, and other equipment as needed.\nAbility to work as part of a team and interact with customers of various socioeconomic levels. This includes vendors, guests, and KVAT corporate representatives.\nAbility to understand and follow verbal and/or written instructions, perform routine and repetitive tasks and have constant contact/interaction with various levels of individuals on a daily basis.\nAbility to attend on-site work during scheduled shifts to adhere to company time and attendance policies.\nBenefits of working for

Food City:

\n401(k) with company match, Employee Stock Ownership Plan, Weekly Pay Checks with Direct Deposit, Company paid Life and Disability Insurance, Medical Plan with wellness benefits, Dental Plan, Paid Holidays, Paid Vacations, Associate Offers, and so much more\n

About Food City:

\nFood City is a privately held, family-owned company with a driving mission to \"run the best store in town.\" Dedicated to giving back to the communities we serve, we encourage our associates to get involved with their local civic organizations. We consider our associates to be our greatest asset. Over 13% of the company is currently owned by our associates through our employee stock ownership plan, promoting tremendous pride in the services and products we provide. Whether your passion is baking, accounting, or trucking, Food City has a promising career opportunity for you. We offer flexible schedules to ensure our associates have ample time to spend with family and friends. 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