Key Responsibilities:

Guest Experience & Hospitality Welcome guests and provide a warm, professional, and personalized experience. Assist guests with questions about services, pricing, memberships, policies, and recommendations. Handle guest concerns and service recovery situations calmly and professionally. Build positive relationships with returning guests and encourage repeat business. Assist with special requests, resort guests, groups, special occasions, and VIP experiences. Maintain a peaceful, welcoming, and professional atmosphere throughout the spa. Ensure guests receive accurate information regarding services, pricing, policies, and membership benefits. Daily Spa Operations Assist with overseeing the day-to-day operations of the spa. Ensure the spa is properly prepared for opening and maintained throughout the day. Monitor appointments, schedules, room assignments, arrivals, cancellations, and changes. Coordinate with therapists and service providers to ensure appointments run smoothly. Monitor treatment rooms, guest areas, amenities, and supplies. Ensure the spa remains clean, organized, stocked, and guest-ready. Assist with opening and closing procedures. Identify operational issues and communicate them to management promptly. Coordinate with other resort departments when needed. Help ensure spa policies and operating procedures are consistently followed. Independent Contractor Relations Work closely with independent massage therapists and other service providers to coordinate daily spa operations. Maintain professional and respectful relationships with independent contractors. Communicate scheduling information, guest needs, operational updates, and spa expectations clearly. Coordinate therapist availability and appointment coverage while respecting contractor status and independence. Help facilitate communication between contractors and management. Address day-to-day operational concerns professionally and escalate issues when appropriate. Help create a collaborative environment where independent contractors feel supported while maintaining the spa's service standards. Understand the distinction between supervising spa operations and managing independent contractors. Scheduling & Appointment Coordination Monitor the daily appointment calendar and make adjustments as needed. Coordinate therapist availability and room assignments. Assist with filling open appointment times when possible. Handle cancellations, rescheduling, late arrivals, and no-shows according to established policies. Communicate appointment changes promptly to guests and service providers. Help maximize available appointment opportunities without compromising the guest experience. Team Support & Leadership Provide day-to-day operational support to spa staff and independent contractors. Lead by example in guest service, professionalism, communication, and attention to detail. Help maintain a positive and respectful work environment. Assist with onboarding and orientation of new spa professionals. Communicate guest feedback and operational concerns to management. Help identify opportunities to improve the guest and provider experience. Support management with implementation of new procedures, promotions, and operational initiatives. Memberships, Retail & Revenue Educate guests about spa services, packages, memberships, and retail products. Promote memberships and services in a natural, guest-focused manner. Assist guests with Spa Gold membership questions, credits, upgrades, and policies. Identify opportunities to increase spa revenue through additional services, memberships, and retail. Assist with meeting spa revenue and membership goals. Ensure guests understand pricing and applicable discounts before services are provided. Assist with retail inventory and presentation. Administrative & Operational Support Assist with daily transactions, cash handling, and end-of-day procedures. Maintain accurate records and documentation as required. Monitor inventory and communicate supply needs to management. Assist with ordering and maintaining appropriate levels of spa supplies and retail products. Communicate important information between the spa, management, front desk, resort departments, and independent contractors. Assist with special events, promotions, marketing initiatives, and group experiences. Help monitor spa equipment, facilities, and maintenance needs and communicate issues promptly. What We're Looking For We are looking for someone who is: Experienced in spa, hospitality, hotel, resort, salon, wellness, or another customer-service-focused environment. Comfortable working with independent contractors and service professionals . A strong communicator who can establish professional relationships while maintaining appropriate boundaries. Organized and able to manage multiple priorities in a busy environment. Comfortable taking initiative and solving problems without needing constant direction. Professional, dependable, and approachable. Confident handling guest concerns and difficult situations. Comfortable providing direction and maintaining operational standards. Detail-oriented and able to recognize issues before they become problems. Comfortable working independently while also being part of a team. Passionate about hospitality and creating an exceptional guest experience. Flexible and willing to step in where needed to support the operation. Preferred Qualifications 2+ years of experience in spa, hotel, resort, salon, wellness, or hospitality operations. Previous supervisory, lead, coordinator, or management experience. Experience working with independent contractors, massage therapists, estheticians, or other service providers. Experience with spa or hotel reservation systems. Experience with memberships, retail, or service-based sales. Experience in a luxury, boutique, or resort environment. Knowledge of spa and wellness services. CPR/First Aid certification is a plus. Massage therapy, esthetics, or other wellness-related certification is a plus, but not required. Schedule & Availability This position requires flexible availability based on spa operations and business needs . The Spa Supervisor should be available to work a combination of weekdays, weekends, holidays, mornings, and evenings as needed. Scheduling may vary based on occupancy, appointment volume, therapist availability, special events, groups, and seasonal business levels. Flexibility is important, as the needs of a boutique resort spa can change from day to day. What We Offer Work in a beautiful resort and spa environment in Fountain Hills. A professional, relaxed, and guest-focused atmosphere. Opportunity to work closely with experienced wellness professionals. Employee discounts on select spa services and resort offerings. Opportunity for growth within the spa and resort. A position where your ideas and initiative can directly impact the guest and provider experience.

Pay:

$20.00 - $23.00 per hour

Benefits:

Flexible schedule Paid time off

Experience:

Independent Contractor Relations:

1 year (Preferred) Shift availability: Day Shift (Required) Night Shift (Preferred) Ability to

Commute:

Fountain Hills, AZ 85268 (Required)

Work Location:

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