Spa Supervisor - Hotel Valley Ho

Spa Supervisor - Hotel Valley Ho Hotel Valley Ho - 3.9 Scottsdale, AZ Job Details Full-time 1 day ago Benefits Health insurance Paid time off 401(k) matching Qualifications Occupational safety regulation compliance Spa experience Operations management Phone communication Customer service Shift management English Managing hospitality teams Mid-level Team development Team management Technical skills instruction Appointment scheduling POS systems Leadership Communication skills Staff development Hospitality management Full Job Description Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!

About our property:

Welcome to Hotel Valley Ho, nestled in the vibrant city of Scottsdale, Arizona, and proudly part of the Pyramid Global Hospitality portfolio. Boasting 241 stylish guest rooms and 13,000 sq ft of versatile meeting space across 11 rooms, Hotel Valley Ho is more than just a place to stay—it's a dynamic environment that seamlessly blends comfort with career opportunities. In the sun-soaked ambiance of Scottsdale, Hotel Valley Ho embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are at the forefront. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs tailored to celebrate your achievements. Join us at Hotel Valley Ho, where your pathway to a fulfilling career is guided by an excellent People First Culture. It's about being part of a professional team that understands Scottsdale's unique energy while supporting your individual career journey. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development! What you will have an opportunity to do: Position Summary The Spa Supervisor provides elevated guest experiences by overseeing daily spa operations, leading on-shift staff, and ensuring seamless guest service from check-in to check-out. This role supports a luxury, wellness-focused environment while contributing to team leadership, operational excellence, and the overall business success of VH Spa. Key Responsibilities Guest Experience & Operations Provide exceptional guest service, including tours, appointment scheduling, POS transactions, and issue resolution. Support guests across the spa, retail, and fitness areas to ensure cohesive experience. Maintain a calm, welcoming, and professional spa environment. Leadership & Supervision Supervise spa host and service provider staff during assigned shifts; assign duties and ensure service standards. Train team members on spa software, booking systems, POS, and guest service procedures. Provide ongoing coaching, feedback, and support to ensure a high-performing team. Assume additional leadership responsibilities as assigned by the Spa Director. Business & Team Collaboration Participate in Spa Leadership Team meetings and monthly Spa Roundtables. Support business initiatives such as marketing tools, promotional materials, website content, newsletters, or system management as needed. Uphold organizational policies, safety standards, and compliance requirements. What are we looking for? Qualifications & Skills Proven leadership experience in a spa, hospitality, hotel, or resort environment. Strong customer service and professional communication skills (verbal, written, phone). Comfortable working in a fast-paced, high-pressure environment. Proficient with computers, booking systems, and POS software. Highly organized, detailed, and adaptable. Professional, flexible, and positive outlook. Ability to work collaboratively within a leadership team. Ability to perform physical job requirements, including standing, bending, reaching, and sensory awareness of guest needs. Ability to communicate clearly in English. Compliance with occupational safety and health practices.

Compensation:

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.