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SPA Assistant Manager/Front Desk
Job
YZ Wellness Enterprises
Westminster, CA (In Person)
$46,800 Salary, Full-Time
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Job Description
About Us YZ Massage is a professional wellness massage studio located in Westminster, CA. We're expanding our team and looking for a motivated, organized Spa Assistant Manager to help oversee daily operations, manage client appointments, and support our front desk and service staff. Responsibilities Oversee front desk operations and ensure a smooth, welcoming client experience Manage inbound calls, texts, and messages to book and confirm appointments Coordinate therapist schedules and room assignments using our booking/CRM system Follow up with leads and returning clients to drive bookings and retention Support membership sign-ups, promotions, and front desk upsell opportunities Maintain accurate client records and assist with basic reporting Help onboard and guide front desk staff as the team grows Coordinate with therapists and management to ensure efficient daily flow Assist with inventory, supplies, and light operational tasks as needed What We're Looking For Experience using a CRM or scheduling software (e.g., Vagaro, Mindbody, Square, or similar) Prior experience in a spa, salon, wellness studio, or hospitality setting preferred Strong communication skills in English (required); Mandarin a plus Professional, calm, and solutions-oriented — able to handle client concerns with grace Organized with strong attention to detail and a sense of ownership over the role Comfortable handling transactions, cash, and basic administrative tasks Leadership mindset — someone who takes initiative and doesn't need constant direction