Spa Director

Position Spa Director Reporting Relationship General Manager FLSA Status Exempt Position Summary:

The Spa Director is responsible for the overall operations of the spa, fitness center and spa café (where applicable), including maintaining high standards in spa/club services and operations, and maximizing profitability.

Core Responsibilities:

 Direct the activities of spa, fitness center and spa café by giving guidance, leadership and instruction to associates.  Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.  Responsible for overall budget approval authority for spa division departments, to include payroll expenses, revenue, inventory and all other expenses.  Monitor all spa related systems that impact the guest directly, to ensure proper procedures are in place and followed, which allow for an outstanding guest experience.  Communicate with guests and team members both verbally and in writing to answer questions and resolve concerns.  Research and develop new spa treatments and programs to create new packages.  Perform duties of programmers, reception, spa attendants and sales clerks to ensure procedures and quality standards are met.  Conduct regular spa staff meetings for the purpose of informing, training and inspiring staff.  Monitor and maintain the cleanliness and orderliness of the spa facility.  Facilitate the coordination of marketing initiatives, sales site visits and special requests, reservations, etc., to ensure understanding by hotel operations of procedures that may have potential impact.  Order equipment and supplies and maintain inventory control for all spa areas.  Ensure quarterly written maintenance inspections.  Ensure the effective resolution if any complaints, challenges occur.  Participate in property MOD program, weekly staff meetings, weekly Executive Committee meetings and safety committee meetings.  Understand and apply the applicable Franchise and management's Standard Operating Procedures.  Provide CPR/First Aid as necessary.  Perform other duties as assigned.

Knowledge, Skills, and Competencies:

 4-year college degree required  At least 3 years experience in Spa management required, with 1 year in top management of high quality, luxury-oriented resort spa or destination spa facility.  CPR certification preferred; ability to receive CPR certification required.  High work ethic, self-initiative , independent judgment  Proven customer service and problem solving experience  Regular attendance  Proven experience in a high pressure, sometimes stressful environment  May be required to work varying schedules to reflect the business needs of the property  Focus and maintain attention to multiple tasks, and meet deadlines despite frequent interruptions  Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

Physical Requirements:

 Stand, sit and walk for varying lengths of time, often long periods of time  Bend, stoop, squat and stretch  Lift approximately fifty (50) pounds of equipment or supplies on and off a cart, using safe lifting techniques  Good communication skills, both written and verbal  Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability  Must have finger dexterity to be able to operate office equipment such as computers, ten-key calculator, printers, multi-line tone tone phone, filing cabinets, photocopiers and other office equipment as needed  Know and be able to administer first aid  Direct evacuations in an emergency This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time. Signature __________________________________ ____________________

Associate Date Job Type:

Full-time Pay:

$38.00 - $40.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Tuition reimbursement Vision insurance

Work Location:

In person