Job Description Help for Job Description. Opens a new window. Job Description Job Description Spavia Ponte Vedra is seeking a Lead Spa Coordinator to join our team! We are an independently owned and operated luxury day spa located in Ponte Vedra, FL. Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions! We strive to provide an exceptional experience for every guest, every visit. We couldn't complete any of this without a strong, passionate, capable team. As a Lead Spa Coordinator, you are the face of our spa. Our Lead Spa Coordinators portray a polished and professional demeanor at all times. Lead Spa Coordinator are friendly, courteous, and go above and beyond so each guest feels as if they're a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again. Why join the Spavia family Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development Competitive commission / bonus payout structure / employee benefits We are family: giving, respectful, team atmosphere, and fun!?????? Discount on products and treatments, along with friends and family discounts Paid Vacation benefit Voluntary health benefits supplemented by Spavia Ponte Vedra Free telemedicine program 401(k) Free treatments for full-time team members!

Responsibilities Lead Spa Coordinator Responsibilities:

Team Management:

Manage the team schedule for requests and maximizing weekly schedules.

Training:

Provide ongoing training, monitor performance, and guest reviews. Coach and mentor team members in providing an exceptional guest experience.

Sales and Reporting:

Drive goals and sales quotas within retail, gift cards and membership sales.

Leadership:

Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.

Cleanliness:

Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.

Hiring and Training:

Assist in the hiring of new massage therapists, on-boarding, orientation, and modality training. Ensuring Spavia Brand Standards are adhered to.

Inventory:

Responsible for monitoring retail product inventory, and supplies.

Customer Service:

Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.

Required Skills Lead Spa Coordinator Requirements:

Minimum high school diploma. Self-motivated Reliable, punctual, passionate and goal-driven Professional, team player Drug/alcohol-free Articulate speaker with an ability to multitask Combined education and previous customer service / administrative and retail experience is strongly desired

Job Type:

Full-Time position. Flexibility is a plus.