Assistant to the Director

Assistant to the Director Urbana Holistic Boise, ID Job Details Full-time $42,000

• $55,000 a year 7 hours ago Benefits Paid time off Career development plan Qualifications Staff supervision Office activity coordination Salon software Employee relationship building Team development Front desk Teaching Full Job Description The Role Spa Urbana Holistic Wellness is seeking an Assistant to the Director —a capable, independent professional ready to step into a meaningful leadership role and help shape the daily culture and operations of our thriving spa.

You'll be the professional backbone of our 14+ year certified green spa, managing front-desk coordination, client relations, team support, and keeping everything running with excellence. You represent our brand, maintain our standards, and create an environment where clients and staff both thrive. This is a real leadership role that requires someone with integrity, strong communication, and the courage to have honest conversations—both with your team and directly with the owner. If you're someone who takes pride in professional excellence, has a proven track record of building and retaining strong teams, genuinely loves the wellness space, and wants to create a positive daily environment where people want to work, this is for you. Only apply if you're ready to work with full honesty and integrity. What You'll Do Be the

Professional Presence :

You're the day-to-day operational leader when the Director isn't physically present. You represent the brand, maintain standards, and ensure clients and staff experience consistent excellence

Coach & Train Therapists :

You understand spa protocols and treatments. You can read what's happening in a session, demonstrate techniques, and speak the language of the work. You mentor new therapists on protocols and help existing therapists refine their skills. You're credible because you understand what they do

Build Strong Teams :

Create an environment where people want to stay and do good work. You have a proven track record of building team stability and loyalty through professional leadership and genuine care

Coordinate & Streamline Operations :

Manage scheduling, client flow, staff coordination, and facility operations. Keep everything running smoothly. Handle vendor communication and day-to-day logistics Lead by

Example :

Set the tone for professionalism, client service, and integrity. Your energy, attitude, and standards directly shape the spa's environment Communicate with

Honesty :

Be direct and honest with the Director. Bring problems and solutions. Have the hard conversations when they're needed. Build trust through transparency and integrity

Support Client Experience :

Ensure every interaction reflects our premium wellness philosophy. Understand our full menu of services and capacity. Be responsive to client needs and maintain the quality bar

Understand Full Spa Operations :

Know how everything works—from MindBody booking systems to treatment protocols to client flow to the therapeutic work happening—so you can coordinate intelligently and solve problems with credibility Listen to

Yourself :

Check in on your own wellbeing and how you're managing the role. Be coachable. Bring concerns forward. You can't pour from an empty cup, and we want you healthy and thriving Who We're Looking For You're someone with: MindBody/Booker or Spa Software Experience (PREFERRED/ESSENTIAL): You know spa booking systems. If you have MindBody or Booker experience, you can step in immediately. If you have equivalent spa software experience, that works too. This is critical for day-one impact Spa or High-End Hospitality Background with

Protocol Knowledge :

You have real experience in the spa industry. You understand spa protocols, treatments, and the therapeutic work that happens. You can read a session, speak the language, and credibly mentor therapists on techniques and standards. This isn't just management experience—you understand the work itself

Proven Track Record of Building & Retaining Teams :

You've led teams before, and people choose to stay and work with you. You know how to create stability, loyalty, and good work environment. You can mentor and train therapists effectively. This isn't theoretical for you—you've done it

Integrity & Honesty :

Your word is your bond. You say what you mean. You don't play games or avoid hard conversations. You're direct, respectful, and truthful—always

Strong Communication Skills :

You can talk openly and honestly with leadership (the owner). You bring problems and solutions. You're willing to say what needs to be said, and you listen well too

Coaching & Mentoring Ability :

You naturally mentor and support people's growth. You can demonstrate techniques, teach protocols, and have tough conversations with kindness. You help people see their potential and improve their performance

Professional Presence :

You're reliable, consistent, and represent the brand with excellence every day. People trust you. Your calm, professional demeanor is felt throughout the spa

Independence & Ownership :

You don't need to be told what to do. You see what needs to happen and make it happen. You're proactive, not reactive

Genuine Wellness Passion :

This isn't just a job. You understand the wellness space, value holistic health, and want to be part of something meaningful

Emotional Intelligence & Self-Awareness :

You understand what drives people and what drives you. You're coachable. You check in on your own wellbeing and aren't afraid to speak up if something isn't working

Adaptability & Resilience :

You can step into a real operational need and stabilize things quickly. You stay calm under pressure and solve problems creatively Why This Matters This role is the daily heartbeat of Spa Urbana. When you show up with integrity, professionalism, and genuine care for people, it impacts everything—client experience, team morale, operational excellence, culture. The owner isn't there every day, which means this position gets real autonomy and real responsibility. You're not executing someone else's vision; you're shaping the daily experience and energy of the spa. If you're someone who thrives on building strong relationships, creating positive environments, and doing meaningful work, this is a role where your daily presence makes a visible difference. This Is Not the

Right Fit If:

You avoid hard conversations or conflict You're not willing to be honest and direct You need extensive hand-holding or external motivation You play games or avoid transparency You don't genuinely care about people's growth and development You're looking for a role where you don't have to speak up or be heard You can't work with integrity and authenticity

What We Offer Full-Time Position Base Salary :

$42,000

• 55,000+ depending on spa experience and track record Entry-level spa experience (2-5 years): $42,000
• 48,000 Substantial spa experience (5+ years): $48,000
• 55,000+

Performance Bonuses :

Earned through real results Team retention: Staff stability and positive environment Operational excellence: Smooth daily operations, client satisfaction, no surprises for the owner

Communication:

Regular check-ins and transparency with leadership Simple IRA with employer contribution Dedicated Parking Space (paid) Generous Product Discounts on all Spa Urbana services and retail

Professional Development :

Support for certifications and training

Autonomy :

Real autonomy in how you manage day-to-day operations

Paid Time Off :

Because rest is part of wellness

Meaningful Work :

Be the operational backbone of a mission-driven business where your leadership directly impacts the client and team experience About Spa Urbana Holistic Wellness Spa Urbana is a certified green spa specializing in integrative wellness services, reflexology, body work, and advanced esthetic treatments. We're thriving—developing new signature services, expanding our reach, and building a culture where excellence and authentic wellness go hand in hand. We work with people who care deeply about what they do. We value integrity, direct communication, team development, and creating a place where clients and staff both feel seen and supported. If you're looking for meaningful work where your daily leadership matters, this is it. How to Apply Send your resume and a brief note (2-3 sentences) about: Why this role resonates with you Your MindBody/Booker or spa software experience Your experience building and supporting strong teams in spa or hospitality

Position Type :

Full-Time |

Location :

Downtown Boise, Idaho |

Status :

Open If you're the right fit, we move fast and we value people who are ready to make an impact. Spa Urbana Holistic Wellness is an equal opportunity employer.

Pay:

$42,000.00

• $55,000.

00 per year

Benefits:

Paid time off

Work Location:

In person