Wellness Coordinator

Wellness Coordinator Massage Lake Charles | Lake Charles, LA Be the Heart of Our Guest Experience Massage Lake Charles, a five-star rated wellness spa, is seeking an energetic, professional, and client-focused Wellness Coordinator to b e the welcoming face of our spa. As the first and last point of contact for our guests, you will play a vital role in creating exceptional experiences while helping clients discover the services, memberships, and products that support their wellness journey. Thi s position combines hospitality, relationship building, sales, and operations in a fast-paced and rewarding environment. If you are pas sionate about wellness, enjoy connecting with people, and thrive in a team-oriented atmosphere, we would love to meet yo u. Why Join Massage Lake Charles? Competitive Compensatio n & Perks Competitive hourly pay with performance-based incentives. Employee discounts on spa services and retail products. One complimentary massage or facial each month. Flexible scheduling options. Paid training and professional development opportunities. Career Growth Opportunities We believe in promoting from within and investing in our team. Successful Wellness Coordinators may have opportunities to advance into leadership, operations, and management roles as our business continues to grow. A Positive Wellness-Focused Culture At Massage Lake Charles, we are committed to helping our guests feel their be st—and that commitment extends to our team. We foster a supportive, collaborative, and uplifting work environment where employees are v alued and encouraged to succeed. What You' ll Do Create Exceptional Guest Experiences Welcome guests with warmth and professionalism from arrival through departure. Deliver a five-star client experience that reflects our commitment to wellness and self-care. Educate guests on treatments, memberships, retail products, and promotions. Address client questions and concerns with empathy, professionalism, and urgency. Maintain a clean, organized, and inviting reception area. Manage Daily Spa Operations Answer phones, emails, and online inquiries professionally and promptly. Schedule, modify, and confirm appointments using spa management software. Process client check-ins and check-o uts accurately. Open and close the spa according to established procedures. Operate commercial laundry equipment to sort, wash, dry, fold, and stock all linens, towels, and robes according to sanitation and brand standards. Mainta in accurate client records and appointment not es. Drive Client Retention & Revenue Promote memberships, service enhancements, packages, and retail products. Recommend services and products based on individual client needs and wellness goals. Encourage guests to rebook future appointments. Support client retention efforts through personalized service and follow-up communication. Help achieve monthly sales and membership goals. Support Administrative & Inventory Functions Process payments and maintain accurate transaction records. Assist with retail inventory management and merchandising. Reconcile daily cash drawer balances. Support management with administrative projects and operational tasks. What We're Looking For Required Qualifications High school diploma or GED. Minimum 2 years of customer service, hospitality, wellness, spa, salon, fitness, or luxury-service experience. Strong communication and relationship-building skills. Ability to multitask while maintaining professionalism in a fast-paced environment. Strong organizational skills and attention to detail. Basic computer proficiency and comfort learning new software systems. Preferred Qualifications Previous spa, salon, wellness, fitness, or hospitality experience. Experience selling memberships, retail products, or service enhancements. Familiarity with appointment scheduling or booking software. Experience with Meevo, Mindbody, SpaBiz, MassageBook, or similar platforms. Skills That Lead to Success The ideal candidate is: Friendly, outgoing, and professional. Passionate about wellness and helping others. Comfortable discussing services and recommending solutions. Highly organized and detail-oriented. Adaptable and able to thrive under pressure. A proactive problem-solver. Team-oriented with a positive attitude. Motivated to meet goals and contribute to business growth.

This Role Is Perfect For Someone Who:

Loves creating memorable customer experiences. Enjoys building relationships with clients. Wants a career in wellness, hospitality, or client experience. Takes pride in delivering exceptional service. Enjoys working toward goals and celebrating team success. Wants to grow professionally within a supportive organization. Our Hiring Process Submit your resume. Qualified applicants will be contacted for a phone interview. Selected candidates will be invited for an in-person interview. Fi nalists will participate in a paid shadow day at the spa. Welcome to the team! Join Our Team At Mas sage Lake Charles, w e're more than a spa—we're a community dedicated to helping people look, feel, and live better. If you're passionate about wellness, hospitality, and making a positive impact in people's lives every day, we 'd love to hear from you. Apply today and start your journey with Massage Lake Charles. Please do not call or visit the spa regarding employment opportunities. Qualified candidates will be contacted directly by our management te am.