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Guest Service and Operations Lead
Job
Tacari Salon
Plymouth, MI (In Person)
$40,526 Salary, Full-Time
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Job Description
Guest Service and Operations Lead Tacari Salon Plymouth, MI Job Details Part-time | Full-time $18•$20 an hour 4 hours ago Benefits 401(k) Paid time off 401(k) matching Employee discount Flexible schedule Qualifications Guest reservation booking Maintaining an organized workspace Customer service Greeting customers Computer skills Multi-line phone systems Full Job Description Guest Experience & Operations Lead Tacari Salon is a thriving salon and boutique located in the heart of downtown Plymouth. We are seeking a Guest Experience & Operations Lead who is passionate about delivering exceptional customer service, supporting a high-performing team, and creating an outstanding experience for every guest who walks through our doors. This role is ideal for someone who is naturally organized, thrives in a fast-paced environment, takes initiative, and enjoys leading others. The Guest Experience & Operations Lead will serve as the face of Tacari Salon, helping oversee front desk operations while supporting the overall success of the business. What You'll Do Lead and support daily front desk operations. Provide exceptional customer service to guests and team members. Create a warm, welcoming, and professional experience for every guest. Schedule appointments by phone, online, and in person. Manage guest check-in and check-out processes. Assist with front desk team training, coaching, and accountability. Maintain front desk schedules and ensure adequate coverage. Monitor salon flow and proactively address guest concerns or operational issues. Support inventory management, retail merchandising, and salon organization. Ensure cleanliness, organization, and presentation standards are consistently maintained. Collaborate with salon leadership to improve processes and guest satisfaction. Provide support to the team wherever needed to maintain a positive, professional environment. Perform additional duties as assigned by management. Qualifications Proven customer service experience. Strong leadership skills with the ability to motivate and support a team. Excellent communication and problem-solving abilities. Highly organized with strong attention to detail. Positive, professional, and solution-oriented attitude. Reliable with a strong work ethic and sense of ownership. Comfortable multitasking in a fast-paced environment. Previous salon, spa, retail, hospitality, or front desk leadership experience preferred. Availability Consistent weekday daytime availability required (approximately 9:00 AM•4:00 PM). Some evening and Saturday availability preferred to support the needs of the business. What We Offer Opportunity to play a key leadership role in a growing salon. Supportive and collaborative team environment. Employee discounts on products and services. Growth and development opportunities. Bonus opportunities. Flexible scheduling. Position Details 30•35 hours per week Competitive pay based on experience