Spa Supervisor Sojourn Spa Kansas City, MO Job Details Full-time $20 - $23 an hour 3 hours ago Benefits Health insurance Paid time off Employee discount Flexible schedule Qualifications Customer communication Staff supervision Spa experience Team leadership High school diploma or GED Team development Business Administration Business Retail management Leadership Full Job Description The Spa Supervisor is responsible for overseeing the daily operation of the spa within Kansas City's newest luxury destination, The Cascade Hotel. This position involves supervising spa staff, maintaining the highest level of guest satisfaction, and ensuring that all operations run smoothly and efficiently. The Spa Supervisor supports the Spa Director in achieving revenue goals, maintaining service standards, and creating a relaxing and luxurious experience to all Kansas Citians and travelers. Key Responsibilities Operations Management Oversee the daily operations of the spa, including scheduling, appointment bookings, and ensuring cleanliness and readiness of facilities. Communicate effectively with Director, Spa Concierge, Attendants, Therapists & Estheticians. Assist with maintaining an up-to-date Spa back bar, count and submit monthly inventory of spa products, supplies, and equipment; place orders as necessary to avoid shortages. Stay up to date with the latest Spa trends and ensure compliance with health, safety, and sanitation regulations Guest Experience Greet guests warmly and ensure they are provided with a five-star experience from arrival to departure. Address guest inquiries, concerns, and complaints promptly and professionally. Responsible for the efficient operation of the Spa, creating a positive, smooth, well-run operation. Collaborate and coordinate with Hotel Front Desk and Concierge to promote Spa services and packages to hotel guests. Team Leadership Supervise and provide support to Spa staff, including therapists, receptionists, and attendants. Assist in implementing and maintaining regular training sessions to ensure staff are up to date with service standards and treatment protocols asked for by the Director including coordinating with vendors for required training. Monitor staff performance and provide feedback to assist with the evaluation process to improve servicequality and professionalism. Assist in recruiting, onboarding, and developing team members. Sales and Revenue Assist the Spa Director in implementing marketing strategies and retail ordering to promote spa services and products to ensure retail area is always staged for maximum buyer impact. Encourage upselling of spa treatments, retail products, and hotel services to meet or exceed revenue targets. Monitor sales reports and identify areas for improvement. Must familiarize and maintain department education with all Spa retail. Administration Understand and comply with all company policies and procedures pertaining to this position, the required duties as well as department requirements and these are enforced within the spa team. Maintain accurate records of bookings, payments, and inventory. Enforce company polices and procedures within the spa team. Maintain and refine opening and closing procedures as needed. Responsible for helping find shift coverage when necessary. Qualifications Education and Experience Must have a High School Diploma or equivalent; a degree in hospitality, wellness, or business management is preferred. Minimum of 1 year of experience in a spa, hospitality, or wellness setting; with at least 3 years of experience in supervisory or leadership role. Skills and Competencies Strong leadership and team management skills. Must be extremely dependable with a strong work ethic and perform well under pressure in a fast-paced environment. Excellent communication and interpersonal abilities. Customer-focused mindset with a passion for delivering exceptional service. Knowledge of spa treatments, wellness trends, and product offerings. Proficiency in scheduling software and POS systems preferred. (Currently utilizing Book4Time) Ability to multitask and adapt to a fast-paced environment. Working Conditions Flexible schedule required, including evenings, weekends, overtime, and holidays. Physically demanding role requiring standing, walking, and light lifting. Exposure to a tranquil and luxurious spa environment with frequent guest interaction. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Job Type:

Full-time Pay:

$20.00 - $23.00 per hour

Benefits:

Employee discount Flexible schedule Health insurance Paid time off

Shift:

8 hour shift Day shift Evening shift Morning shift

Experience:

Leadership:

3 years (Required)

License/Certification:

MO Massage Therapy or Esthetics License (Preferred)

Work Location:

In person