Guest Experience Coordinator Fargo, ND $18
- $22 an hour
- Full-time Apply with Indeed Hair Success | Fargo, ND $18
- 22 per hour + commission opportunity Hair Success is hiring a Guest Experience Coordinator to support the front desk across our salon, spa, and SKIN med spa .
You'll be one of the first people guests connect with, whether they're booking a haircut, checking in for a spa service, or visiting SKIN for a consultation. We're looking for someone who makes people feel welcome and enjoys keeping a busy front desk organized. What you'll do Welcome guests and manage check-in, checkout, payments, and rebooking across all three departments. Answer calls and messages, help guests choose the right appointment, and coordinate scheduling with stylists, spa providers, and the SKIN team. Explain services, pricing, promotions, packages, and memberships so guests know what to expect. Help SKIN guests with intake forms, facial imaging before appointments, and financing options. Connect guests with their provider for clinical questions. Support retail sales across haircare and skincare by helping guests find products and follow their provider's recommendations. Keep the reception and retail areas welcoming and organized, and communicate schedule changes and guest needs to the right team. What we're looking for A friendly, professional communicator who can switch between tasks and stay organized during busy shifts. Someone who enjoys learning about haircare, spa services, skincare, and aesthetics. Confidence talking about services, products, and pricing. Comfort learning booking software, checkout systems, and facial imaging technology. Experience in customer service or sales is preferred. To apply , submit your résumé and a short note about your guest service experience and why you'd like to join Hair Success.
Pay:
$18.00
00 per hour Expected hours: 40.0 per week
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance
Work Location:
In person
