National Salon Chains Program Manager

Overview National Chains Program Manager

• Sports Clips (Hybrid in Plano) About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers. Responsibilities Program Governance & Integration Serve as the centralized integration point across cross-functional teams supporting national chain accounts Establish and maintain structured engagement cadence and accountability frameworks Define and document roles, ownership, and escalation pathways Ensure alignment between field execution and corporate commitments Grand Opening (GO) Control Tower Own GO master calendar and forecasting visibility Establish and monitor SLAs for GO order processing and coordination Facilitate cross-functional readiness reviews Identify and proactively mitigate launch risks Provide status reporting to internal and external stakeholders Merchandising & Product Launch Coordination Align National Account priorities with Merchandising and Supply Chain Maintain forward-looking New Product Introduction (NPI) visibility Monitor sundries, equipment, and inventory risk watchlists Coordinate substitution planning when required Ensure consistent communication across stakeholders Executive Reporting & Visibility Develop and maintain executive-level dashboards for key national accounts Track engagement cadence adherence Monitor GO turnaround metrics and service performance indicators Provide quarterly business summaries and performance updates Identify systemic risks and recommend mitigation strategies CRM & Data Governance Partner with Field Sales to ensure data accuracy and contact integrity Establish standards for account documentation Lead bi-annual contact validation processes Improve transparency through disciplined system usage Escalation Management Serve as first-line integrator for cross-functional escalations Facilitate rapid issue resolution across internal teams Ensure accountability without overburdening field resources Knowledge, Skills & Abilities Requirements 5-8+ years experience in national account management, program management, or cross-functional operations Experience supporting multi-unit or franchise-based organizations preferred Strong understanding of sales operations, supply chain, and merchandising workflows Proven ability to influence across functions without direct authority Executive-level communication and presentation skills Strong organizational and process design and optimization Ability to identify risk and mitigation Competencies & Attributes Passionate Learner

• inquisitive about the business; open to feedback and coaching, applies learning quickly; applies learning to improve processes and procedures, proactively shares learning with colleagues and leaders; realigning and reshaping projects Flexible & Agile Adapter
• responsive and open to change; works well with ambiguity; adapts to new plans or directions; keeps calm under pressure; perseveres to achieve the plan/task; doesn't dwell on the past Talent Builder
• considers how we can create an inclusive culture; encourages input from others; invests time as an informal/formal coach or buddy; works to build a diverse team with the right skills and knowledge; looks for ways to acknowledge, motivate, and value the team Effective Communicator
• articulates in an appropriate and accurate manner; emotionally astute while remaining authentic to own style/self; encourages others to express views and opinions; demonstrates active listening and uses probing questions; is concise and relevant with data/info Team Builder
• references the importance of teamwork and actively demonstrates collaboration and sharing; builds and/or participates in effective teams; values the importance of inclusion and various sources of thought/input; humble when operating within a team Customer Focused Partner
• understands internal and external customer needs; contributes to plans and actions to improve the associate and customer journey/experience; holds self and team accountable for improving the customer experience; is an advocate for the customer Strategic Thinker
• progressive thinking with the ability to bring new ideas to life; works with others to develop progressive and cost-effective strategies; provides suggestions to improve upon continuous improvement and scalability within department; uses a broad range of data sources Big Picture Thinker
• understands own department and how other key departments operate; adopts an inclusive approach; seeks feedback reviews progress, and adapts plans as needed; understands interdependencies with other departments Results Driver
• effective at driving and delivering on plans; holds self and team accountable to high standard of delivery; suggests opportunities for innovation and continuous improvement; focuses on the right priorities and uses resources/time wisely; demonstrates grit and determination Problem Solver & Decision Maker
• able to consume department/operational data to identify business; identifies, gathers, and examines the relevant information; makes recommendations and takes action to solve challenges, considers importance/impact of decisions against relevant factors Working Conditions & Physical Requirements This will be a hybrid role required to be onsite at the Corporate office on specified days.

The work environment generally involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, meeting and training rooms, retail stores, and residences or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, etc. The work area is adequately lighted, heated, and ventilated. The work is sedentary; however, occasional travel to company locations may be required . Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, files, books, small parts; using a keyboard, driving an automobile, etc. No special physical demands are required to perform the work. #LI-AB