The Animal Hospital of Walnut, in Walnut, CA is growing and we've relocated to a beautiful, brand new state-of-the-art facility as of March of 2025. Locally owned, this modern facility will provide best-in-class care for patients and we are looking for a dynamic and talented individual inspired to contribute to our continued success. Should you allow yourself to consider this unique opportunity, you'll witness how providing compassionate care, exceptional customer service, and high-quality medicine can be achieved while receiving a phenomenal team member experience, as our core values of Quality, Integrity, Compassion, and Service are central to everything we do. This is a full-time, non-exempt position, offering five, eight-hour shifts, and reports directly to the Practice Manager.

Role & Responsibilities:

Customer Service Facilitate communications (phone, text, email and in-person) and cultivate positive client experiences Interact with veterinary professionals and escalate complex communications when appropriate Facilitate and manage appointment and surgical schedules Maintain accurate and up-to-date records (including client communications) Fielding and managing multi-line phone systems Fielding and responding to electronic communications Utilize cloud-based software application (EzyVet) Patient Care Safe and reliable restraint Advanced mathematics Support appointment-related activities as needed (i.e. obtaining histories, TPRs / weights, assisting with medical records) Perform standard appointment procedures (i.e. vaccinations, nail trims, ear cleanings, etc.) Complete hospital admissions (i.e. verifying consent forms, patient information, medications, and fasting status) Perform routine technical procedures including but not limited to venipuncture, IV catheter placement, and fluid therapy administration (including calculation of rates of flow) Monitor patients under sedation and general anesthesia Perform therapeutic procedures and complete diagnostics (including laboratory and radiology imaging studies) Assist with surgical and dental procedures as directed Dental cleanings & Radiographies Equipment Perform routine maintenance (as needed) to ensure equipment is in working order Clean and care for surgical instruments (including wrapping packs and managing the autoclave cycles) Idexx inhouse lab equipment maintenance Facilities Maintain a clean and inviting environment, adhering to OSHA requirements Comply with and complete requirements related to the administration and management of controlled substances, ensuring DEA compliance Assist with inventory management (as directed) Training Participate in the development and training of other technicians and veterinary assistants (under the direction of the PM and Medical Director) Participate in annual compliance training programs, including radiation safety

Compensation & Benefits:

Competitive compensation CE / Discretionary allowance Paid time off Pet discounts 401(k) Medical benefits - Employer contributed premiums Dental / Vision benefits available Scrubs Provided Success in this

Role:

1+ years of veterinary experience preferred 2+ years of customer service experience preferred A strong passion for helping others High emotional intelligence and effective communication skills, especially in receiving and responding to feedback Proficiency with conflict resolution and being solution-oriented Ability to communicate confidently and compassionately with veterinary professionals across different roles Excellent time management and organizational skills, with the ability to multitask and prioritize tasks efficiently Strong personal accountability, reliability, attention to detail, and commitment to following through on responsibilities Proficiency with technology, iOS, and EzyVet specifically

Job Type:

Full-time Pay:

$18.00 - $23.00 per hour

Benefits:

401(k) Employee discount Flexible schedule Health insurance Paid time off Uniform allowance

Experience:

Veterinary technician: 2 years (Preferred) Ability to

Commute:

Walnut, CA 91789 (Required)

Work Location:

In person