Pet Parent Experience Associate

Pet Parent Experience Associate Sploot Veterinary Care - 3.8 Lakewood, CO Job Details Full-time $20 - $22 an hour 1 hour ago Benefits Paid parental leave Health savings account Dental insurance Paid time off Parental leave Vision insurance 401(k) matching Qualifications Pet care Collaborate with healthcare professionals Customer communication Patient flow optimization Greeting customers Veterinary experience Clinic experience Medical scheduling Entry level Full Job Description Urgent Care + General Practice | No Overnights | Flexible Shifts | Pet Benefits Sploot Veterinary Care is redefining urgent and primary care for pets, and we're seeking a full-time Pet Parent Experience Associate to join our team. This role is ideal for someone who is passionate about delivering exceptional client experiences and making a meaningful impact for pets and their families.

What Makes You A Great Fit Veterinary/Operations Experience:

Veterinary, animal care, or clinic operations experience preferred, including hands-on work in a veterinary or animal care setting and front-desk/reception responsibilities

Customer Service Excellence:

Demonstrated ability to deliver consistently high-quality, client-centered experiences

Schedule & Availability:

Flexible weekly availability, including weekends, for 10-and 12-hour shifts in an onsite role at a dedicated home clinic, with occasional coverage across multiple clinic locations

What You'll Do Client Support & Coordination:

Independently serve as the first and last point of contact for pet parents, providing a welcoming, empathetic experience from check-in through check-out

Schedule Management:

Create, manage, and maintain the daily clinic schedule to ensure efficient appointment flow and operational consistency

Team Collaboration:

Partner closely with veterinarians, technicians, and fellow associates to support high-quality patient care

Problem-Solving:

Maintain composure in fast-paced or high-pressure situations, addressing in-clinic needs with professionalism and sound judgment

Clear Communication & Guidance:

Reassure and inform pet parents, ensuring they feel confident and supported throughout their visit The Perks of the Pack $20-$22/hour, plus 1.5x pay on Sploot-recognized holidays, with opportunities for growth based on performance Employee Pet Benefits — free, at-cost, or deep discounts for up to 5 of your own pets Health, Dental, and Vision with a generous employer contribution; HSA available 401(k) with company match Generous PTO, and up to 12 weeks paid parental leave Free Sploot-branded FIGS scrubs, snacks, and regular team events At Sploot, we're building the future of vet med one clinic, one case, and one team member at a time. Join our team and discover how fun, fulfilling, and supportive a veterinary career can be. According to Colorado state law, our company practices continuous hiring, ensuring equal opportunity employment and ongoing consideration for qualified candidates. We welcome applications year-round and are committed to maintaining a diverse and inclusive workforce. #LI-Onsite