A Veterinary Assistant assists with animals under veterinary care or in laboratories. Feeds animals, cleans cages, and administers medical treatment under the supervision of a veterinarian or veterinary technician. Works in a veterinary clinic, animal hospital, or laboratory.
Cross-Trained Veterinary Assistant & Receptionist Southtowne Veterinary Hospital Rochester, NY Job Details Full-time $17 - $18 an hour 19 hours ago Benefits Paid parental leave Health savings account Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Uniform allowance Parental leave Employee assistance program Vision insurance 401(k) matching Employee discount Opportunities for advancement Life insurance Referral program Retirement plan Qualifications Companion animal handling Teamwork Animal hospital experience Animal shelter experience Attention to detail Organizational skills
Stocking Full Job Description Job Description:
South Towne Veterinary Hospital has been proudly serving the Rochester community for over 40 years. Our team is known for compassionate care, high standards of medicine, and a supportive, collaborative culture. We are a busy, multi-doctor practice offering comprehensive medical, surgical, and dental care, and we take pride in providing an exceptional experience for both our patients and clients. We are seeking a cross-trained Veterinary Assistant / Client Service Representative (TA/CSR) to join our growing team. This unique position bridges our front and back-of-house teams, supporting both patient care and client communication. Position Overview The ideal candidate will be an energetic, team-oriented individual who thrives in a fast-paced environment and understands the importance of client education and patient comfort. This role provides the opportunity to gain experience in both technical and client service aspects of veterinary medicine.
Key Responsibilities:
Veterinary Assistant Duties Safely and confidently restrain dogs and cats for exams, treatments, and procedures (minimum one year of restraint experience required) Assist veterinarians and licensed technicians with appointments, surgeries, and diagnostics Prepare treatment areas, clean, and restock rooms between patients Accurately record medical information into PIMS software Monitor patients before, during, and after procedures Maintain a clean, organized, environment for pets and people Basic hospital maintenance Client Service Representative Duties Greet clients warmly and provide exceptional customer service in person and over the phone Schedule appointments, process payments, and manage patient check-in/check-out Communicate treatment plans, estimates, and post-visit instructions clearly and compassionately Support the medical team by ensuring accurate information flow between clients and staff Handle multi-line phone systems and email communications efficiently
Skills & Qualifications Required:
Minimum 1 year of hands-on animal restraint experience in a veterinary or shelter setting Excellent communication, organization, and multitasking skills Ability to remain calm, compassionate, and detail-oriented in a busy environment Team player with a positive attitude and a genuine love for animals Comfortable using computers and learning veterinary software (experience with AVImark is a plus) Reliable attendance and flexibility to help where needed Why Join South Towne Veterinary Hospital? Supportive and experienced leadership team that values your growth Collaborative work culture where your ideas matter Access to continuing education and hands-on training opportunities Employee pet care discounts Opportunities for advancement within a growing practice Ready to Join Our Team? If you're passionate about animal care and client connection, and want to be part of a fun, professional, and dedicated veterinary team— we'd love to meet you! Apply today through Indeed or send your résumé to . Hiring immediately!
Job Type:
Full-time Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Retirement plan Vision insurance
Experience:
Small animal restraint of cats and dogs: 1 year (required) Shift availability: Day Shift (Preferred) Night Shift (Preferred)
Work Location:
In person
Job Type:
Full-time Pay:
$17.00 - $18.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Disability insurance Employee discount Health insurance Health savings account Life insurance Paid parental leave Paid time off Referral program Retirement plan Uniform allowance Vision insurance
