Veterinary Assistant 319 Bay Road, Queensbury, NY 12804 Hybrid work $20 - $22 an hour - Full-time Apply with Indeed Veterinary Assistant / Client Service Representative (VA/CSR) Bay Road Animal Hospital | Queensbury, NY Position Overview Bay Road Animal Hospital is looking for a compassionate, motivated, and experienced Veterinary Assistant / Client Service Representative (VA/CSR) to join our growing team! This is a hybrid position that combines hands-on patient care with client service responsibilities. While both aspects of the role are important, we are primarily seeking candidates with previous veterinary assistant experience who are comfortable working directly with animals in a clinical setting. The ideal candidate is someone who enjoys being involved in all aspects of veterinary medicine, from assisting veterinarians and licensed veterinary technicians with patient care to supporting clients throughout their pets' visits. We are looking for a dependable, adaptable team player who takes pride in their work, communicates effectively, and is always willing to lend a helping hand. Our goal is to provide exceptional veterinary care while creating a welcoming, supportive environment for our patients, clients, and team members. Key Responsibilities Veterinary Assistant & Patient Care Safely handle and restrain dogs and cats for examinations, treatments, and diagnostic procedures. Assist veterinarians and licensed veterinary technicians with appointments, patient treatments, surgical preparation, and post-operative care. Monitor patient behavior and condition, promptly communicating any concerns or changes to the medical team. Assist with medication administration, sample collection, and other clinical procedures as appropriate based on training, experience, and authorization. Prepare and maintain examination rooms, treatment areas, surgical spaces, and medical equipment. Provide basic nursing care, including patient comfort, hygiene, feeding, and general animal husbandry. Maintain accurate patient records and follow established medical and safety protocols. Anticipate the needs of the medical team and proactively assist with daily patient care and hospital operations. Client Service & Administrative Support Welcome clients and patients, providing a friendly, compassionate, and professional experience. Answer incoming phone calls, emails, and client inquiries in a timely and courteous manner. Schedule appointments, manage patient check-ins and check-outs, and assist with daily appointment flow. Maintain accurate client and patient information within the practice management software. Assist with preparing invoices, processing payments, and communicating hospital policies. Address client questions and concerns with professionalism, empathy, and effective communication. Recognize urgent patient concerns and promptly communicate them to the medical team. Support reception and administrative responsibilities as needed to ensure efficient hospital operations. Teamwork & Hospital Maintenance Maintain a clean, organized, and sanitary hospital environment. Assist with cleaning and disinfecting examination rooms, kennels, equipment, and common areas. Support daily housekeeping responsibilities, including laundry, dishes, and restocking supplies. Work collaboratively with veterinarians, technicians, and fellow support staff. Demonstrate accountability, attention to detail, and a willingness to learn and grow. Remain flexible and assist wherever needed to support the team and provide excellent patient care. Qualifications & Experience Preferred Qualifications Previous experience working as a Veterinary Assistant in a veterinary hospital or clinical setting is strongly preferred. Experience with animal handling, safe restraint, and assisting with veterinary examinations and treatments. Familiarity with veterinary terminology, basic animal anatomy, and common veterinary procedures. Experience assisting with surgical preparation, patient monitoring, diagnostic procedures, or medication administration is a plus. Previous customer service experience, particularly in a veterinary or medical environment. Experience with veterinary practice management software and electronic medical records. Required Qualifications High school diploma or equivalent. Strong communication, organizational, and multitasking skills. Basic computer proficiency and the ability to learn new software systems. Ability to safely and confidently work with animals of varying sizes and temperaments. Willingness to perform both clinical and client service responsibilities. Dependable, professional, and comfortable working in a team-oriented environment. Ability to remain calm, compassionate, and professional during stressful or emotionally challenging situations. A genuine passion for animal welfare and providing exceptional patient and client care. What We're Looking For Beyond clinical experience, we value individuals who bring a positive attitude and strong work ethic to the hospital. Our ideal team member is someone who: Takes initiative and recognizes when teammates need assistance. Is comfortable transitioning between hands-on patient care and front-desk responsibilities. Understands the importance of clear communication and attention to detail. Is receptive to feedback and committed to continued learning. Can adapt to a busy hospital environment while maintaining high standards of patient care. Treats patients, clients, and fellow team members with kindness, patience, and respect. Working Conditions & Physical Requirements Ability to stand, walk, bend, and move throughout the workday. Ability to safely lift and carry up to 50 lbs, with assistance or appropriate equipment when needed. Comfortable handling animals of varying sizes, behaviors, and temperaments. Potential exposure to animal bites, scratches, zoonotic diseases, cleaning chemicals, and other common veterinary hospital hazards. Ability to perform physically demanding tasks, including patient restraint, cleaning, and general hospital maintenance. Ability to maintain professionalism and composure during stressful or emergent situations. Reliable transportation to and from work. Join Our Team! At Bay Road Animal Hospital, we believe that exceptional veterinary medicine starts with a dedicated and supportive team. Every team member plays an important role in creating a positive experience for our patients and the families who trust us with their care. If you have a background in veterinary patient care, enjoy working closely with animals and people, and are looking for an opportunity to contribute to a growing veterinary practice, we would love to hear from you!

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount Paid time off Uniform allowance

Work Location:

In person