HVAC Service Manager

George Sherman Corporation is family owned and operated and we have been committed to customer service since 1960. Serving Sussex County, DE and surrounding areas with HVAC and Plumbing services. We are seeking a dynamic and experienced HVAC Service Manager to lead our team in delivering top-tier heating, ventilation, air conditioning, refrigeration, and mechanical services. In this pivotal role, you will oversee daily operations of the service department, coordinate field service activities, and ensure exceptional customer satisfaction. Your expertise will drive the successful maintenance, and repair of HVAC systems and related equipment. Duties The Service Manager is responsible for the performance and profitability of the company's maintenance and service departments, as well as coordination of operations between these departments and others within the company. The Service Manager is responsible for overseeing all service and maintenance scheduling related activities. Track all service and maintenance appointments from start to finish. This includes assistance in parts ordering and tracking, and scheduling return service appointments. Create the on-call schedule for service technicians. Work with the office staff to streamline dispatching, eliminating travel time and establishing technician zones. Efficient communication between the customers, the technicians and the management team is critical. Review all invoices for clear diagnostic notes and recommendations to customers. Produce daily, weekly and monthly reports for all technicians, showing revenue, average service tickets, recommendation rates, closure rates and SPIFF reports. Skills Exceptional customer service skills Professional demeanor Analytical, goal-oriented work style Experience managing a large budget Excellent organizational skills Experience evaluating and training team members Goal driven team leader Patience in leading team members and resolving issues Ability to lead by earning the respect of your peers, rather than fear of consequence Outstanding communication and interpersonal abilities Ability to multitask and prioritize projects Experience evaluating and training team members Preferred Experience High School Diploma or Equivalent License in

HVAC EPA 608

Universal Refrigerant Certification Minimum of 3 years of responsible leadership experiences in management or supervisory positions 5+ years of experience as a manager within the HVAC industry 5+ years of experience leading installation crews, service technicians and related field operations

Benefits:

401(k) Company truck Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person