Find & Apply For Customer Service Manager Jobs in Lewes, Delaware

Patio Systems, Inc. is a growing, customer-focused outdoor construction company specializing in custom awnings, sunrooms, and outdoor living products. We pride ourselves on professionalism, strong communication, and providing a smooth, high-quality experience from the first customer interaction through project completion. We are seeking a friendly, organized, and dependable Part-Time Showroom Coordinator to serve as the first point of contact for our customers while supporting our sales and customer onboarding process. This position primarily provides Friday and Saturday showroom coverage , with occasional opportunities for additional weekday hours and home show events. What You'll Do Customer Service & Showroom Coverage Answer incoming phone calls and greet showroom visitors Create a friendly, professional, and welcoming customer experience Assist customers with product samples, fabrics, and available options Answer general questions and help customers understand next steps Sales Support & Scheduling Schedule sales appointments and accurately enter customer information Manage incoming leads from phone, email, website, and walk-in inquiries Respond to customer inquiries and online form submissions Contracts & Customer Onboarding Send sales contracts through DocuSign and monitor completion Follow up on outstanding contracts as needed Process customer deposits and payments Create new projects in our system after contracts and deposits are received Prepare and organize digital and physical job folders Send customer welcome information and HOA documentation Coordinate completed project files for handoff to our production team General Showroom Support Keep showroom materials, brochures, samples, and displays organized Assist with occasional weekend home shows and events as needed What We're Looking For Strong customer service and interpersonal skills Excellent written and verbal communication Friendly, professional, and comfortable speaking with customers Highly organized with strong attention to detail Ability to manage multiple tasks and follow-ups Comfortable learning and explaining product information Basic computer proficiency, including email, scheduling, and document management Experience with DocuSign or similar software is helpful but not required Dependable and punctual with reliable Friday and Saturday availability Schedule Part-time, approximately 16 hours per week Fridays and Saturdays required Occasional additional weekday hours based on business needs Opportunity for additional hours through home shows and special events Compensation $18-$21 per hour, based on experience There may be opportunities for increased hours over time. What Success Looks Like You'll be successful in this position when customers feel welcomed and well taken care of, sales appointments are scheduled accurately, contracts and deposits move through the onboarding process smoothly, new projects are organized properly, and the showroom remains professional and customer-ready. Why Join Patio Systems? Consistent part-time schedule Established local company serving Sussex County since 2001 Friendly, team-oriented work environment Opportunity for additional hours Potential to grow into a larger role over time Position that directly impacts both our customers and daily operations If you enjoy working with people, staying organized, and being an important part of a fast-moving team, we'd love to hear from you. Apply today to join the Patio Systems, Inc. team!

Pay:

$18.00 - $21.00 per hour Expected hours: 16.0 - 20.0 per week

Work Location:

In person