Find & Apply For Customer Service Manager Jobs in Lewes, Delaware

Casual Customer Service Supervisor - Cape May Lewes Ferry Delaware River & Bay Authority (DRBA) United States, Delaware, Lewes Oct 14, 2026

CASUAL

CUSTOMER SERVICE SUPERVISOR

Location:

Lewes, DE Hourly Rate:

$20.00 Work schedule is primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover

other shifts in support of the departmental needs

Opening Date:

October 13, 2026

Closing Date:

Until Filled

I. POSITION SUMMARY

This position is a casual Customer Service Supervisor which is responsible for

conducting sales and providing customer service, supervision, and administration for the

Cape May-Lewes Ferry ticket/tollbooth/call center operations. This position has a

primary role in the day-to-day supervision of the Customer Service Department. The

Customer Service Supervisor is responsible for providing supervision of employees in the

following duties: ticketing, reservations, and sales; handling and resolving customer-

related issues; and performing a variety of administrative duties. Work schedule is

primarily weekends and holidays from 12:00 p.m. to 8:00 p.m. to cover other shifts

in support of the departmental needs. Additional shifts will be required based upon

business needs.. This casual position is part-time with no guaranteed minimum number of

hours, nor are there any guaranteed assignments.

II. ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervises a sales and customer service team training, coaching and counseling staff
  
• Assists with setting up, promotion, selling and up-selling of all events and products
  offered to the public
  
• Handling of, and resolving of, customer complaints
  
• Tracks, monitors, measures productivity
  
• Provides the highest level of customer service and professionalism to all internal
  and external customers

III. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong ability to supervise and motivate employees
  
• Ability to handle multiple tasks, projects, and priorities
• Good verbal and written communications skills
  
• Ability to operate a variety of office and point-of-sale equipment, such as, personal
  computers in addition to experience with Microsoft Office products
  
• Cash handling experience
  
• Ability to provide superior customer service to everyone by responding in a
  courteous and efficient manner

IV. REQUIRED EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
  
• Two years of supervisory experience preferred
  
• Two years of experience in sales, call center operations, or customer service

V. LICENSES, REGISTRATION, AND SPECIAL REQUIREMENTS

• Possession of a valid motor vehicle operator's license

VI. ADDITIONAL REQUIREMENTS

• Applicants will be subject to a background check
  
• Subject to pre-employment drug testing
  
• Delaware River and Bay Authority requires all employees to have direct deposit with
  a financial institution or enroll in the payroll card program to receive their bi-weekly
  pay
• If you are interested in applying for this position please complete the on-line
  application at www.

drba.net. In addition, you also have the option of attaching a

resume to the completed application. Notify me of jobs like this