HVAC Service Operations Manager

HVAC Service Operations ManagerPosition OverviewWe are seeking an experienced HVAC Service Operations Manager to lead and optimize field service activities for commercial HVAC systems. This role is responsible for ensuring exceptional service delivery, maximizing technician productivity, maintaining safety and compliance, and driving continuous improvement across scheduling, dispatch, and parts management. The ideal candidate combines strong technical HVAC and mechanical knowledge with proven service leadership and operational management skills.

Key ResponsibilitiesLead, mentor, and manage the service team including technicians, schedulers, and dispatch staff to deliver high-quality HVAC service and maintenance.

Oversee daily scheduling and dispatch to ensure efficient technician routing, rapid emergency response, and high customer satisfaction.

Develop and implement operating procedures, service standards, and best practices for installation, preventive maintenance, troubleshooting, and repairs.

Monitor performance metrics and KPIs (response times, first-time fix rate, utilization, ticket backlog, customer satisfaction) and implement corrective actions to meet targets.

Manage staffing, recruitment, onboarding, training, and performance evaluations for service personnel; cultivate a safety-first culture.

Coordinate inventory, parts ordering, and vendor relationships to minimize downtime and optimize parts availability and cost.

Prepare and manage service budgets, cost controls, and forecasting; identify opportunities to improve profitability and reduce waste.

Ensure compliance with local codes, manufacturer guidelines, environmental regulations (including EPA refrigerant handling), and company safety policies.

Serve as primary escalation point for complex technical issues, major customer concerns, and large service projects; collaborate with sales and project teams as needed.

Drive continuous improvement initiatives using field feedback, data analysis, and technology (FSM/CRM) to enhance efficiency and service quality.

QualificationsRequired:

Proven experience in HVAC service roles with strong mechanical aptitude; demonstrable experience in field service or service operations management.

Required technical knowledge of HVAC systems, controls, refrigeration cycles, ductwork, and mechanical diagnostics.

Required skills: Service, HVAC, Mechanical.

Education:

Associate degree or technical certification in HVAC, mechanical systems, or related field preferred; equivalent work experience considered.

Experience with scheduling and dispatch systems, field service management (FSM) software, and basic ERP/CRM tools.

Strong leadership and communication skills with experience managing teams, scheduling, and operational workflows.

Analytical skills to monitor KPIs, manage budgets, and implement process improvements.

Valid drivers license and ability to travel to job sites; ability to work occasional evenings or weekends for emergencies.

Nice-to-have:

experience in Operations, Management, Scheduling, Dispatch; prior experience in commercial HVAC service or within a multi-site operation.

BenefitsCompetitive Salary:

$130k - $170kMedical InsuranceHealth InsuranceDental InsuranceVision InsuranceLife Insurance401(k)Paid Time OffPaid Holidays